• Support homeowners and contractors through the full project process, from eligibility to completion. • Provide technical guidance on residential energy efficiency upgrades, building systems, and retrofit requirements. • Troubleshoot technical questions and help resolve project or program-related issues. • Review documentation, complete data entry, and maintain accurate program records. • Support QA/QC activities to ensure project accuracy and compliance. • Communicate clearly with customers, contractors, and internal stakeholders. • Share knowledge and support team training where needed. • Travel within the assigned territory (Vancouver Island or Kamloops), using a company vehicle.

• Completes tasks assigned by Claims Advisors to assist in investigation and settlement of claims • Interacts with vendors, insureds, and witnesses • Prioritizes and manages workload to meet service level agreements • Contributes to business objectives for operational excellence • Supports documentation accuracy and compliance with regulations • Identifies and participates in process improvement opportunities

• Build, qualify, cultivate, solicit, and steward a personal portfolio of approximately 100–125 major donors and prospects • Develop individualized donor strategies to deepen engagement and increase philanthropic investment • Assume responsibility for annual revenue and activity goals • Build and execute comprehensive fundraising strategies for six- and seven-figure solicitations • Partner with chapter field leadership and staff to develop integrated donor strategies • Maintain accurate and timely CRM records • Represent the Alzheimer’s Association at donor meetings and events

• Greet customers and understand their vehicle concerns • Provide service recommendations and estimates • Communicate updates throughout the repair process • Coordinate repairs with technicians • Schedule appointments and manage daily workflow • Deliver an exceptional customer experience