On Demand In-Home & Online tutoring
Educational Case Manager, Mandarin Chinese Speaker
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Educational Case Manager, Mandarin Chinese Speaker
Tutor Me LA LLC
This job is fully Remote! **Clear and excellent English and Chinese mandarin communication skills, technology skills, and organization skills, required.** Responsibilities** - The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service - Actively support Tutor Me Education Regional Operations - Provide outstanding academic services to students and their families - Operate seamlessly in a virtual operating environment - Maintain Tutor Me Education operating standards including people, financial, and academic standards - Ensure delivery of programs and initiatives for our students and school district partners - Meet operational excellence standards - Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers - Manage class schedules to effectively staff sessions and meet company efficiency and usage targets - Manage virtual tutoring sessions - Monitor all students’ academic progress - Help ensure flawless execution of programs and initiatives - Manage your own time in compliance with company and regulatory requirements - Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments - Other responsibilities – as required by the business - Relish building relationships with students and their families - Dedicated to meeting the expectations and requirements of internal and external customers - Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution
Job Requirements
- Qualifications
- Time management, planning, and prioritization
- Ability to organize and manage multiple responsibilities successfully
- Exhibits professional and approachable demeanor
- Ability to prioritize and focus on key objectives, which may change from month to month
- Effective communications both in virtual environments
- Proficient in using all communication media including in person, phone, and video
- Ability to build engagement and trust in virtual relationships, whether with customers or with team members
- Works Well With Others
- Learning agility – able to adapt to changes in work environment by changing behaviors as required
- Able to acquire new skills as required
- Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
- Ability to manage remote teachers
- Ability to work independently
- High tolerance for ambiguity
- Bachelor’s Degree required
- 2-3 years progressive career growth
- Experience working in a virtual operations and team environment
- Bilingual in English and Spanish beneficial
- Proficient in Microsoft Office and Google applications
Benefits
- Fully Remote!
- PTO
- Etc.
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