• Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components. • Perform preventive and emergency repairs to ensure uptime and reliability. • Assist customers with proper use and maintenance of equipment. • Maintain service logs, equipment inventory, and ensure parts availability. • Coordinate with supervisor to plan efficient installation and service schedules. • Partner with Sales Representatives to build and maintain professional customer relationships. • Support product demand and service needs through timely, quality interactions. • Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required. • Plan and schedule daily, weekly, and monthly service work. • Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation. • Follow all company policies, work procedures, and safety regulations. • Perform other duties as assigned.

• Develop and maintain detailed 3D BIM models using Archicad • Support design coordination across architectural and engineering disciplines (Structure, MEP, Facade, Passive Fire, etc.) • Identify and resolve design clashes and coordination issues within BIM models • Produce accurate and well-structured documentation from BIM models • Collaborate closely with internal design teams to ensure model accuracy and constructability • Follow design briefs and project requirements with a high level of precision • Support project delivery by ensuring BIM models serve as a reliable “single source of truth” • Maintain model quality, consistency, and compliance with internal standards • Assist in improving BIM workflows and coordination processes where required • Manage documentation control and general project filing

• Responsible for maintaining a working partnership with commercial properties, homeowners, and property managers. • Responsible for maintaining the high standards set in the industry. • Responsible for the removal, replacement, and treatment of damaged wood members. • Services include painting, applying termiticides to wood and soil, removal and replacement of wood members damaged by fungi, molds, weather, and wood destroying insects.

• Be the primary technical contact for assigned service requests/tickets. • Gather information working with the client, the data presented, and the AV system documentation; to arrive at a diagnosis as quickly as possible. • Escalate to the programming and field engineering teams as required if you are unable to resolve remotely. • Maintain positive relationships with key vendor technical team members. • Build strong, long-term business relationships with clients by consistently going above and beyond client expectations. • Embrace live client communication as a first resort, your initial reaction will always be to pick up the phone and have a conversation. • Manage the technical aspects of the service ticket database; including but not limited to – technical reporting, capturing, and recording of relevant technical notes/data, and ensuring a successful ticket hand-off. • Provide an equivalent customer experience to both ad-hoc and care contract customers with the objective of bringing ad-hoc customers into a care contract. • Become a proficient user of ConnectWise, their ERP and Service tracking/ticketing platform. • Track and allocate time accordingly within ConnectWise. • Complete the technical closure report when tickets are closed in a timely manner, outlining the precise diagnosis, steps taken, what the resolution was, and any recommendations to the client to prevent the issue from occurring again. • Adhere to all required SLA metrics.