• Be the primary technical contact for assigned service requests/tickets. • Gather information working with the client, the data presented, and the AV system documentation; to arrive at a diagnosis as quickly as possible. • Escalate to the programming and field engineering teams as required if you are unable to resolve remotely. • Maintain positive relationships with key vendor technical team members. • Build strong, long-term business relationships with clients by consistently going above and beyond client expectations. • Embrace live client communication as a first resort, your initial reaction will always be to pick up the phone and have a conversation. • Manage the technical aspects of the service ticket database; including but not limited to – technical reporting, capturing, and recording of relevant technical notes/data, and ensuring a successful ticket hand-off. • Provide an equivalent customer experience to both ad-hoc and care contract customers with the objective of bringing ad-hoc customers into a care contract. • Become a proficient user of ConnectWise, their ERP and Service tracking/ticketing platform. • Track and allocate time accordingly within ConnectWise. • Complete the technical closure report when tickets are closed in a timely manner, outlining the precise diagnosis, steps taken, what the resolution was, and any recommendations to the client to prevent the issue from occurring again. • Adhere to all required SLA metrics.

• Het aanleggen en afmonteren van nieuwe klantaansluitingen; • Het trekken, leggen en lassen van coax- en glasvezelkabels; • Het uitvoeren van metingen om verbindingen te controleren; • Het installeren en in bedrijf stellen van netwerkapparatuur; • Het opsporen en oplossen van storingen; • Het vastleggen en aanleveren van revisie- en productiegegevens; • Daarnaast controleer je je eigen werk en help je collega’s waar nodig.

• To perform electrical tests such as VLF, MoM, Insulation and Relay Tests. • To be a Team Lead for High Voltage activities. • To connect High Voltage Terminations. • To work according to the safety regulations. • To safely operate High Voltage equipment.

• Perform major component exchanges (MCE) including blades, gearboxes, generators, hubs, and other large turbine components. • Assist with rigging operations, crane coordination, and lift planning during component replacements. • Conduct mechanical disassembly and reassembly of turbine components according to OEM procedures. • Inspect components and supporting structures for damage or wear during exchanges. • Follow all safety protocols, lock-out/tag-out procedures, and site-specific requirements. • Complete accurate service documentation and reports for work performed. • Work collaboratively with site teams, crane crews, and project leads to execute safe and efficient exchanges. • Travel to various wind farms and project locations as required.