• Provide administrative support to the Director of Clinical Training (DCT) Office within the PsyD Program. • Track, organize, and maintain clinical training documentation and student records. • Support preparation of practicum placement materials, internship eligibility verification documentation, and student progress communications. • Maintain organized digital filing systems for confidential clinical training materials. • Assist with updating forms, spreadsheets, templates, and tracking systems related to accreditation and clinical training processes. • Serve as a communication bridge between the DCT Office and the PsyD Program Assistant. • Assist with professional correspondence to practicum supervisors, internship sites, and students as directed. • Draft, proofread, and format internal letters, memos, and official communications. • Ensure secure handling of sensitive student information and clinical documentation. • Maintain accuracy and organization of accreditation-related records. • Adhere strictly to confidentiality, FERPA-aligned practices, and institutional data policies. • Assist with scheduling coordination and preparation of materials for clinical training meetings. • Provide data entry and record reconciliation across institutional platforms such as Populi, Canvas, and Microsoft systems as needed. • Provide general administrative support to facilitate efficient functioning of the DCT Office.

• The Administrative Coordinator serves as the heartbeat of the practice — the first point of contact for new clients and the bridge between therapists, patients, and operations. • This role ensures smooth daily coordination, manages the full client intake experience, and maintains organized, accurate systems behind the scenes. • The ideal candidate combines warmth and professionalism with strong communication, organizational, and technical skills.

The Administrative Assistant performs a variety of clerical functions and office support activities for the assigned department(s) to facilitate the efficient operations of the office. CORE JOB FUNCTIONS - Supports department and/or department leadership with daily clerical tasks. - Prepares basic reports, charts, budgets and other presentation materials. - Responds to routine inquiries from external or internal sources with standard correspondence or other messaging. - Plans meetings and takes detailed minutes, as needed. - Answers phone calls, provides information to callers or connects callers to appropriate staff. - Schedules appointments and updates calendars. - Makes travel arrangements and reservations for department leadership and staff, as needed. - Composes and types correspondence, such as informative materials; creates spreadsheets and presentations. - Greets and provides general support to visitors. - Develops and maintains department filing system. - Adheres to University and unit-level policies and procedures and safeguards University assets.

• Answer and manage a high volume of incoming calls using our multi-line call center system with professionalism and efficiency • Route calls to the appropriate departments (primarily Customer Support) quickly and accurately • Create and document cases in the case tracking system for all customer interactions—phone, email, and online chat • Provide clear, accurate information about the company services, policies, and procedures • Monitor and manage shared email inboxes using third-party authentication tools • Communicate urgent matters to internal teams through Teams chat groups • Send daily attendance emails to the Customer Support team • Type, copy, and distribute monthly Customer Support calendar • Maintain and update the department attendance calendar • Operate and maintain department equipment and office supplies (call center system, printers, scanners, etc.) • Input updated bank information into the case tracking system • Bind HR and Education manuals as needed • Provide clerical support to team members across departments upon request • Serve as full backup for other Customer Support Administrative Assistants • Keep personal and shared workspaces neat, organized, and professional • Learn and adapt to new technology and software as needed • Perform other related duties as assigned