Role Description This is for a billing operations leader who has run billing for an MGA, carrier, or managed third-party / outsourced billing vendors – owning payments, collections, reconciliation, and the full flow from invoice to cash. You’ve sat in the seat where billing breaks—and know exactly how fast it shows up in cash, customer impact, and operational drag. You’ve seen what happens when billing is stitched together across systems: - Payments come in but don’t align cleanly. - Reconciliation turns into a daily manual exercise. - Installment billing adds complexity to processes. - What works at low volume starts to break as the business scales, adds programs, or introduces new billing plans. You’ve been in the conversations where leadership assumes the current approach is “working”—until cash isn’t where it should be, visibility is limited, or teams are spending more time fixing issues than moving the business forward. This role is about stepping into those conversations as a peer—bringing a clear, experience-backed point of view on where billing breaks, what it’s costing, and what it takes to run it in a way that scales. Qualifications - You’ve owned billing operations end-to-end. - You’ve operated within real billing complexity. - You go straight to where billing breaks. - You have a clear point of view on how billing should run. Requirements - Create credible demand in priority accounts. - Partner to construct deal strategy for priority opportunities. - Collaborate to ensure no lead or deal leakage. - Identify and challenge where billing creates friction and cost. - Illustrate what scalable billing looks like in practice. Benefits - Work Where You Thrive: Flex First Workforce approach offers remote, hybrid, or in-office opportunities. - Take Time When You Need It: Open PTO Policy empowers you to recharge. - Benefits That Start on Day One: Comprehensive health coverage and employer-matched retirement savings. - Award-Winning Onboarding: Designed to set you up for success. - Grow Your Career from Within: Over 25% of open roles filled by internal candidates. - Mentorship That Matters: Connects you with experienced leaders. - Insurity Podcasts: Explore insights into products and innovation. - Keep Learning, Always: Full access to LinkedIn Learning and Kaplan. - Invest in Your Future—And Your Family’s: Access discounted tuition through the University of Arizona Global Campus. - Earn When You Refer: Employee Referral Bonus program rewards you for referrals. We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. The career level salary range for this role is $105,000 to $192,000. Insurity is proud to be an Equal Opportunity Employer dedicated to creating an exceptional work environment for all employees.

• Consult with restaurant operators to answer questions about their business and/or technology, assisting to identify potential solutions for their business • Connect restaurant operators to vetted 3rd party vendor solutions, acting as advocate and broker to facilitate best solution at preferred pricing • Proactively build relationships with our parent company sales organization, positioning yourself as a trusted resource for them and their customers • Assist in new 3rd party partner vetting • Continuously learn about new restaurant technology and how it fits into a restaurant business • Support internal and external events and needs, including webinars, podcast guest spots, food shows, and more • Work collaboratively with Product, Content, and Growth partners to inform team strategies

• Ensure the timely, efficient peer review of all submissions • Ensure that queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriately. • Identify and remove barriers to submission, working collaboratively with colleagues across PLOS as required. • Proactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues. • Troubleshoot persistent manuscript, workflow or system issues, providing expertise and advice, and exercising judgement to resolve the issue or escalate to the Peer Review Operations Manager or other colleagues as appropriate. • Proactively raise data-driven recommendations for continuous journal operations and workflow improvements to the Peer Review Operations Manager. • Contribute to workflow project and initiate proposals as requested, and undertake operations projects and initiatives as directed by the Peer Review Operations Manager. • Serve as daily liaison with vendor representatives, monitoring quality and timeliness performance against target thresholds and KPIs. • Contribute to other operational research outputs related to PLOS’s mission where required, so that our journal workflows are optimized to encourage scientific openness and transparency.

Title: Remote Operations Center Specialist (Live Studio Production & Broadcast - Sports & Entertainment) Location: GA Atlanta 1050 Techwood Drive NW Job Description: Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role: Warner Bros. Discovery has expanded its portfolio with Multi-Feed Production (MFP) workflows and launched the Remote Operations Center (ROC), a dedicated hub supporting remote live sports productions. The ROC is a versatile, production-focused environment designed to enhance operational efficiency and collaboration across remote broadcasts.  The ROC Specialist is responsible for providing the coordination, oversight, communication, and documentation necessary to establish and maintain consistency across Live Sports and Entertainment Operations. This role also fosters strong collaboration between WBD Techwood Studios Technical Operations, Remote Technical Operations, BEST Engineering, and external Sports and Entertainment partners. The ideal candidate will have the ability to make decisions under pressure, prioritize and delegate tasks effectively, and communicate efficiently in a fast-paced environment to resolve any issues that arise. This position will maintain a technical monitoring station during live shows.  Your Role Accountabilities: Technical Planning and Coordination: - Manage and communicate the technical details of all MFP productions. - Resolve potential production issues and resource conflicts in advance of production. - Monitorand manageincoming/outgoing video for all live MFP productions. - Participate inpreand post-show technicalmeetingsas necessary. - Prepare and distribute documentation ofeventdetailsto relevant stakeholders. Studios On-Site Event Support: - Assist withMFP productionsetup,fax,and ensure production plans are followed. - QC (Quality Control) video and audio signals for air. - Ensure incoming/outgoing routing is configured and routed accordingly. - Function asthe audio and video liaison between site and PCR (Production Control Room) operations. - Troubleshoot technical issues and communicate toappropriate teamsto helpresolve. - Work with onsite operators to fax off site equipment. - Manage networkVLAN’s toproduction equipment. Communication and Documentation: - Provide timely,high-levelcommunication of technical issues thatimpact liveproductions. - Collaborate with Studio and Remote Technical Operations,Live Production Engineering, and Operations to ensure smooth technical set up and execution forproductions. Strategic Technology Evaluation: - Collaborate withProduction, Technical Operations, and Engineering to evaluate anddeterminethe strategic use of future technology used in the Remote Operations Center and areas it touches. - Assesstechnical operations methods and recommend changes where necessary. Qualifications & Experiences: - BS/BA degreepreferred. - Minimum of 4 years of network-level broadcast production experience for livegame, live remote, and/or live studio productions. - Proficiencyin technical planning and documentation for live sports, news, or entertainment productions. - Experience inmanaging and monitoring video and audio signals for live events. - Proficient in video and audio router operations. - Knowledge of current industry audio and video standards. - Familiarity with Remote Operations, Production Control Room operations, and technical liaison roles. - Ability to lead technical meetings and resolve issues proactively. - Must be able to work independently,andwith small and large teams. - Mustbe flexible and ableto work non-traditional hours, including weekends and holidays. Not Required but preferred experience: - TD, A1, Engineering or Technical Manager experience. - Ability to handle the pressures of live programming and limited time constraints. - Open to travel if. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.