**Your Mission** Be the dependable engine of the ops team. You'll keep orders flowing - spotting and resolving the ones that get stuck or go missing - answer seller and operational queries, run our operational checks, and help build the AI skills and automations that take the repetitive work off everyone's plate. You'll learn the whole order journey end-to-end and, within months, start figuring things out on your own. **Core Pillars** - **Keep the flow clean:** Run the daily cross-system checks; spot orders that are missing, stuck or mismatched, and resolve or escalate them. - **Support sellers & partners:** Answer operational tickets, run checkers, and create/send invoices accurately and on time. - **Learn to build:** Use Claude to build skills and automations that remove repetitive work, starting with the recruitment exercise and growing from there. - **Improve as you go:** Drive incremental improvements to the tools and processes you touch every day. **What you'll achieve in your first 90 days** - Run the daily cross-system reconciliation reliably and clear order exceptions in your queue. - Answer operational tickets within SLA and run the Bezos checkers independently. - Build your first working Claude skill or small automation that saves the team time. - Deliver clean, on-time work on a team project and start figuring out open-ended tasks with less hand-holding.

• Own a meaningful slice of operations end-to-end — and build the tools, automations and playbooks that let our network scale without adding headcount. • You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain into permanent fixes (often as a Claude skill or agent, a Retool dashboard, or a Make automation you build yourself). • Keep the flow clean: Reconcile the Bezos Platform, WMS and Operations Dashboard daily; find and resolve missing/stuck/mismatched orders before sellers notice. • Hold the network to account: Monitor warehouse & carrier performance against SLAs; chase, escalate and reconcile invoices against rate cards. • Build the machine: Replace manual, repetitive work with Claude skills/agents, automations and dashboards, so the team scales output, not headcount. • Close the loop on sellers: Resolve operational tickets fast, find the root cause, and fix it upstream so it doesn't recur. • What you'll achieve in your first 90 days: Own the daily cross-system reconciliation and cut the count of unresolved order exceptions to near zero. Ship at least one automation, Claude skill or agent that removes a recurring manual task from the team's week. Take ownership of a slice of the warehouse/carrier portfolio: running its performance reviews and invoice reconciliation independently. Move at least one company OKR (despatch rate, contact rate, or resolution time) in the right direction and present it in the weekly metrics review.

• Rotate across different business departments to understand workflows and identify operational inefficiencies. • Investigate problems uncovered by management and determine their root causes. • Design and implement practical, scalable solutions to improve business operations. • Build automations and internal tools that eliminate manual work and increase efficiency. • Develop and maintain Standard Operating Procedures (SOPs) for optimized processes. • Lead operational improvement projects from problem identification through implementation. • Collaborate with cross-functional teams to ensure solutions are adopted successfully. • Continuously evaluate existing processes and recommend improvements.

• Translate business strategy into a prioritized roadmap of initiatives • Partner with leaders across Sales, Product, Finance, Analytics, and Operations • Lead high-impact cross-functional initiatives • Use data and performance insights to identify opportunities and evaluate progress • Lead and improve the team’s rhythm of business • Support long-range planning and annual operating plan processes • Build clear materials and recommendations for decision-making • Improve processes, planning mechanisms, and operating models