S&S Activewear Canada Inc.

Role Description We are seeking energetic, reliable, and fun professionals to join our team as a CSR/ Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by utilizing a high level of system, process and cross departmental knowledge to provide a world class experience. The Representative will play a pivotal role in assisting with customer satisfaction and complex problems based on customer needs. The representative will report directly to the Customer Service Supervisor and will support the contact center’s strategic initiatives and operational activities, stepping in where necessary to ensure the team’s success. Qualifications - Strong verbal and written communication skills - Must have basic math and computer skills - Ability to multi-task and be detail oriented - Ability to think strategically and to lead with a customer centric mindset - Data driven and comfortable in an environment with heavy emphasis on customer service and satisfaction metrics - Results oriented with a strong sense of accountability and urgency - Customer service experience preferred Requirements - Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer - Accurately process transactions, educate customers and focus on problem resolution via phone, chat and email communication channels - Promote and sustain positive relationships with both internal and external customers through active participation in training and peer to peer coaching initiatives - Ability to meet or exceed KPIs, department and team level goals on a consistent basis - Participates in assigned projects and consistently meet department goals - Support activities for the department as needed - Manage incoming customer inquiries via phone, email chat with a focus on one contact resolution - Identify gaps in process and procedures and prioritize escalation of urgent issues in an effective manner - Actively participate in a team oriented environment with a focus on a “One Team, One Heart” mentality - Take ownership of challenges, addressing and resolving issues promptly to maintain individual performance and satisfaction Benefits - Monday-Friday, (9am - 6pm (central) or 10am - 7pm (central) - Full-time - Remote position - $44,000 (CAD) Working Environment This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. Equal Opportunity Employer S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants.

Role Description Outside Sales Representatives are responsible for managing and developing an existing group of higher volume targeted accounts – as well as prospecting for new business opportunities within their designated geography. The candidate will manage a sales territory within the Greater Ottawa Area. All S&S Activewear employees must adhere to the guidelines presented in the S&S Activewear Employee Handbook. Qualifications - High School Diploma - 5 years professional experience - Working knowledge of Microsoft Office Suite - Self-motivated and comfortable working remotely - Strong customer focus and relationship building skills - Daily local travel with periodic overnight travel - Excellent verbal and written communication skills - Strong presentation skills - Strong analytical thinking skills and the ability to recognize opportunities through review of customer profile data Requirements - Salary: $79,900-108,000 depending on experience - Bonus potential available - Monday - Friday standard business hours 9am-5pm - Location and Working Environment: Remote - Greater Ottawa Area Benefits - All other duties assigned by management Company Description S&S Activewear Canada is an equal opportunity employer committed to employment equity. We encourage applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value an inclusive workplace that reflects the diversity of the communities we serve and do not tolerate discrimination based on any protected ground under the Canadian Human Rights Act. Accommodations are available upon request for candidates participating in all aspects of the hiring process.