Role Description Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. Reporting to the Director, Service Operations Support & Optimization, the successful candidate will be responsible for managing a team of Workforce Analysts to plan and staff Counsellors and Texting Supervisors to handle calls, chats and texts from KHP service users. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today! Responsibilities - Leadership & Operations - Lead, coach, and mentor a team of Workforce Analysts supporting Clinical Service Operations - Drive operational excellence through continuous improvement and change management - Partner with stakeholders to execute key initiatives and optimize workforce strategies - Foster a high-performing team culture grounded in simplicity, structure, and sustainability - Provide guidance to internal teams on workforce planning capabilities - Forecasting & Planning - Develop short- and long-term forecasts using statistical modeling and data analysis tools (e.g., Excel, Power BI) - Monitor forecast accuracy and refine models based on results - Present forecasting insights and assumptions to senior leadership - Build multi-year workforce and capacity plans aligned with organizational strategy - Support new service models where historical data is limited - Capacity & Scheduling - Design and manage capacity plans, headcount models, and budgets - Develop and maintain scheduling frameworks (rotational and static) aligned with service demand and agreements - Oversee shift bidding and recruitment scheduling to meet operational needs - Track and report on budget performance and variances - Intraday & Workforce Management - Manage real-time scheduling and adjustments within workforce systems (e.g., Calabrio) - Approve schedule changes, time-off requests, and ensure compliance with policies and legislation - Ensure workforce systems and scheduling practices comply with Employment Standards legislation and Collective Agreement requirements - Identify coverage gaps and recommend solutions to leadership - Analytics & Systems - Provide insights on headcount, attrition, and workforce trends - Maintain workforce data and reporting for leadership - Oversee configuration and optimization of workforce management systems Qualifications - Bachelor’s degree, or equivalent education and experience - Eight (8) or more years’ experience working in Workforce Management, with strong understanding of contact centre operations, methodologies, metrics, and outcomes - Four (4) or more years’ experience as a Workforce Manager - Strong analytical skills and attention to detail, including the ability to handle multiple requests with missing or confusing data - Advanced skills in Microsoft Excel - Intermediate skills in Microsoft Office - Comfortable presenting to leadership to “tell the story” using data models - Strong interpersonal skills with the ability to form lasting connections with employees at all levels that represent the workforce team in a positive and friendly way to the rest of the organization - Strong self-management and time-management skills, with the ability to work independently without supervision - Service focused, business oriented and innovation driven Application Process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions. Compensation and Benefits - Comprehensive Employee Benefits Program - Emergency Travel Assistance - CAAT Pension Plan - Wellness programs - Recognition awards - Employee and Family Assistance Program (EFAP)

Role Description The Marketing Operations Manager is the engine behind GO's marketing team — the person who makes things happen. You'll own the coordination, execution, and follow-through that keep campaigns, field programs, and launches running on time and on brand. This role touches everything: cross-functional teams, vendors, field operators, and leadership. The ideal candidate doesn't wait to be told what to do — they figure out what needs to happen and make it happen. If you're energized by variety, ownership, and solving problems in a fast-moving environment, this role was built for you. Qualifications - 3–5 years of marketing, marketing operations, project management, or related experience. - Experience supporting multi-location retail, franchise, hospitality, automotive, or service-based businesses preferred. - Proven ability to manage multiple projects simultaneously with exceptional attention to detail and follow-through. - Ability to manage cross-functional stakeholders and drive accountability. - Exceptional written and verbal communication skills. - Thrives in a remote environment — self-directed, proactive, and accountable without needing daily oversight. - Experience working with vendors, agencies, and external partners. - Strong problem-solving and critical-thinking skills. - Experience with project management platforms (Smartsheet, Asana, or similar), marketing technology (HubSpot, Twilio, or similar), and Microsoft Office Suite. - Bachelor's degree preferred, but demonstrated experience and a track record of results matter more than credentials. Requirements - Develop and manage project plans, timelines, launch schedules, and implementation recommendations. - Coordinate execution across Marketing, Operations, Customer Experience, vendors, and field teams. - Track deliverables, dependencies, risks, and milestones across multiple concurrent initiatives. - Ensure projects move from concept through implementation and adoption. - Maintain visibility into project status and proactively communicate updates. - Spot problems before they become fires and come to the table with solutions, not just flags. - Serve as the primary marketing contact for field teams. - Navigate signage requirements, print production, and compliance considerations across multiple states and markets. - Ensure field teams receive marketing materials and communications prior to launch. - Keep field teams informed on request status, delivery timelines, and next steps. - Support grand openings, local marketing programs, community partnerships, and promotional events. - Manage marketing systems, workflows, and operational processes. - Maintain marketing calendars, launch schedules, and execution guides. - Oversee print portals, ordering processes, field resource libraries, and operational marketing tools. - Keep marketing materials, assets, and resources organized and easy for field teams to find and use. - Build and continuously improve the processes that keep the marketing team running smoothly. - Develop clear project briefs and requirements. - Manage agency and vendor budgets, timelines, deliverables, and approvals. - Hold deliverables to a high standard — reviewing for quality, accuracy, and launch readiness before anything goes out the door. - Ensure external partners operate as an extension of the marketing team. - Own the accuracy of local listings and digital presence across 156+ sites. - Coordinate updates to local SEO platforms and business listings. - Support execution of local digital initiatives and campaigns. - Drive platform adoption across the organization and follow through until it sticks. - Track campaign execution and project performance. - Monitor marketing budgets, invoices, and vendor spending. - Turn data into clear, actionable reporting that gives leadership visibility into what's working and what needs attention. - Identify opportunities to improve efficiency, execution, and field support processes. Benefits - Weekly pay - Health insurance - Paid vacation and holidays - 401k with match - Free unlimited car washes - A fun/challenging opportunity for growth

Role Description As a Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. This role involves managing a book of personal lines accounts in Colorado. - Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience. - Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively. - Build strong client relationships through proactive engagement, anticipating needs and driving retention. - Take a consultative approach, identifying policy gaps and providing coverage solutions supporting cross-sell and account growth goals. - Provide expert guidance on complex coverage decisions and resolve service challenges independently. - Ensure operational excellence through accuracy, compliance, and continuous process improvement. - Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture. - Leverage data and digital tools to deliver efficient, modern client service. - Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery. Qualifications - Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently. - Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes. - Provide expert support on complex client inquiries, delivering clear, coverage-focused guidance. - Communicate effectively with a consultative approach, building trust and simplifying complexity. - Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity. - Stay highly organized and detail-oriented, managing competing priorities and renewal timelines effectively. - Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery. - Collaborate and influence through expertise, supporting team performance without formal authority. - Act as a relationship builder, problem solver, focused on strong client outcomes and career progression. Requirements - Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. - Preferred: Active P/C insurance license, 2+ years of experience servicing Colorado personal lines accounts and strong passion for providing solid customer service. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Lead pre-construction for large-scale GPU data center projects as we scale from 600MW to multi-GW, serving as the link between Real Estate, Design Engineering, Procurement, and Construction. • Run constructability reviews of electrical, mechanical, structural, and civil designs, with focus on high-density power distribution (100+ kW per rack), liquid cooling, and utility interconnections. • Perform site evaluations (electrical capacity, utilities, civil and structural, phasing) and determine site-specific requirements that impact schedule, cost, and delivery. • Develop construction scope packages and RFPs, manage GC pre-construction services (bid reviews, schedule development, labor pricing, subcontractor evaluations), and negotiate with landlords, developers, and contractors. • Run construction cost analysis from conceptual through GMP, support budget updates, and validate estimates against market and historical data. • Build comprehensive handoff packages for Construction Managers, and partner with Contracts, Legal, and Commercial on contract terms and risk allocation.