Aria Care Partners

• Responsible for business development and client retention. • Generates and develops new skilled nursing facility contracts to meet specified production goals. • Maintains and nurtures existing client relationships. • Negotiates contracts and work agreements. • Generates weekly, monthly and quarterly reports, tracking work as specified by manager. • Participates in important business/trade events that impact business unit. • Promotes company endorsed programs and services within assigned territory. • Performs other related duties as assigned by management.

Role Description The Credentialing Specialist will be responsible for timely submission and follow-up for institutional and individual provider credentialing, contracting, and re-credentialing with health insurance payors across multiple states and service lines. Assists in verifying and monitoring credentials of healthcare providers and completing facility applications as needed. Maintains confidential files of providers records to meet company and compliance standards. This position requires communication with physicians, outside payors and facilities, and in-house departments such as billing and scheduling. Essential Duties & Responsibilities - Prepare and submit credentialing applications and supporting documentation for the purpose of enrolling groups and providers with Commercial, Medicare, and Medicaid networks. - Follow up on the status of applications for providers with payers, tracking progression of pending and completed work. - Maintains accurate and up-to-date database of information including provider credentials and payer statuses. - Works closely with internal teams to communicate approvals and work through denials as necessary. - Maintains knowledge of current payer requirements across multiple states and service lines. - Maintain strict level of confidentiality and HIPAA compliance. - Familiarity with state licensing requirements and provider onboarding tasks. - Familiarity with various payer portals and CAQH. - Contact providers and payers, by phone or email, for updates and/or to request missing information. - Ensure group and provider information is current/accurate with health insurance payers. - Assist with facility credentialing applications as needed. Qualifications - Minimum two years of health insurance credentialing experience preferred. - Prior data management/data integrity experience preferred. - Associates degree preferred. - Proficient with Microsoft Office, including Excel, Word, and Outlook. - Excellent organization and communication skills. - Quick thinking, positive, and professional, with demonstrated problem solving, attention to detail, and critical thinking skills. - Ability to work independently, set priorities, and meet deadlines. - Adapt to changes in work environment, manage competing demands and deal with frequent change, delays, or unexpected events. - Able to work in a team environment. Requirements - Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. - Substantial time is spent working on a computer. - This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed. Benefits - PTO and Paid Holidays for FT Employees. - 401k Retirement Plan with Company Match. - Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

• responsible for business development and client retention. • Generates and develops new skilled nursing facility contracts to meet specified production goals. • Maintains and nurtures existing client relationships. • Negotiates contracts and work agreements. • Generates weekly, monthly and quarterly reports, tracking work as specified by manager. • Participates in important business/trade events that impact business unit. • Promotes company endorsed programs and services within assigned territory. • Performs other related duties as assigned by management.

• Serve as the primary contact for newly contracted nursing homes • Organize and combine documents to company standards • Submit campaign materials within allowed timeframe • Communicate with facility staff via phone (50% of the time) and email (50%) to collect documentation • Guide facilities through onboarding through education of processes, onboarding requirements, and timelines • Track onboarding progress and ensure all required materials are received • Maintain accurate records within Salesforce and other requested areas • Other duties and projects as assigned by Onboarding Manager

Description Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. Working at Aria Matters! The Position The purpose of this position is to facilitate timely collection of invoices. This is achieved by building relationships with the business office managers in the assigned markets and working with responsible parties to obtain payment. Essential Duties & Responsibilities - Communicates with and builds a positive relationship with assigned facilities in order to facilitate timely payment of invoices. - Contacts responsible parties to obtain payment for outstanding invoices. - Contacts case workers as necessary to expedite Medicaid adjustments. - Works in phone queue to answer questions about Senior Dental Care billing. - Cleary documents all interactions in Salesforce. - Recommends write-offs for uncollectable accounts. - Partners with internal stakeholders to meet company objectives. - Provides periodic updates to supervisor on assigned accounts. - Performs other duties as assigned. Requirements Education & Training - Associate’s degree preferred, or equivalent work experience. - 2+ years’ experience in accounts receivable/collections/customer service/or account management. - Proficient with Microsoft Office products (Excel, Word, Outlook). Other Qualifications - Experience working in Salesforce or other CRM systems. - Problem solving — Identify and resolve problems in a timely manner. - Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments. - Planning/organizing — Prioritize and plan work activities and use time efficiently. - Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance. - Adaptability — Adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events. - Dependability — Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance. - Able to work in a team environment. Work Location, Physical Effort & Working Conditions This is a full-time position working standard business hours Monday - Friday. Work is performed remotely (home office) or in a normal office setting in our Blountstown, FL office with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. Benefits We offer a comprehensive benefit package for you and your family, including: - PTO and Paid Holidays for FT Employees - 401k Retirement Plan with Company Match - Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more. #LI-KH1

• The primary function of this position is to provide excellent customer service, retention of existing accounts, and insurance sales. • Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities. • Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt. • Plans meetings and attends trade shows. • Protects organization's value by keeping information confidential.

• Facilitate and guide provider onboarding from start to finish, providing an overview of expectations to providers, access to company software and hardware, departmental and provider communications, booking travel and assisting in every step of the process • Assistance with provider access to Paylocity, Expensify, Outlook, NextGen, and laptop/computer programs • Approve and communicate on provider payroll and provider expenses • Book provider and other field team member travel for traveling teams or for new doctor trainings • Support partner providers and process claims and submit to payroll for payment, ensuring that claims are processed in a timely manner. • Manage communications with Partner provider teams and oversee entire process • Coordinate Optometry Assistant scheduling arrangements across assigned territories • Ensure adequate clinic staffing coverage based on provider schedules and projected patient volume. Adjust schedules in collaboration with Clinical Field Team Managers to address call offs, volume fluctuations, and clinic changes. • Complete delegated tasks from Director of Optometry and Optometry Manager in a timely manner • Communicate with the rest of the department on equipment, scheduling, scribe/field team schedules • Establish and ensure that consistent training protocols are implemented and followed • Remain accessible to field team members throughout the day and return communications in a timely manner • Other duties as needed

• Ongoing performance management of all direct reports • Conduct and document disciplinary action as needed, up to and including terminations • Conduct monthly 1:1’s with field team members • Ensure timecards are updated and approved • Approve expenses • Coordinate and participate in training and onboarding of new field team members • Conduct ongoing training for existing field team members • Interview and participate in hiring process for new field team members • Remain accessible to field team members throughout the day • Perform other duties as necessary

• Responsible for business development and client retention. • Generates and develops new skilled nursing facility contracts to meet specified production goals. • Maintains and nurtures existing client relationships. • Negotiates contracts and work agreements. • Generates weekly, monthly and quarterly reports, tracking work as specified by manager. • Participates in important business/trade events that impact business unit. • Promotes company endorsed programs and services within assigned territory. • Performs other related duties as assigned by management.

• Be a trusted business partner in the areas of Dental, Vision, Audiology, and Podiatry Operations. • Be the strategic right hand for Clinical Leadership, including the Chief Clinical Officer, Chief Medical Officers, and Directors of Clinical Operations. • Translate financial performance, KPIs, and detailed analysis into actionable insights and recommendations. • Own Cost of Revenue within the financial model, including in the annual budget process, periodic reforecasts, and the long-range plan. • Own, improve upon, and create insightful analysis on financial performance, key performance indicators, and trends to support decision-making. • Support the VP Finance & CFO in the creation of monthly/quarterly reporting materials and presentations to the executive team and board of directors. • Proactively improve upon or create new processes that reduce manual effort & improve the efficiency of the finance function. • Collaborate with Analytics, Systems, and Clinical teams to enhance the value of technology, especially Salesforce, NextGen EMR, and PowerBI.