Role Description As a Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. This role involves managing a book of personal lines accounts in Colorado. - Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience. - Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively. - Build strong client relationships through proactive engagement, anticipating needs and driving retention. - Take a consultative approach, identifying policy gaps and providing coverage solutions supporting cross-sell and account growth goals. - Provide expert guidance on complex coverage decisions and resolve service challenges independently. - Ensure operational excellence through accuracy, compliance, and continuous process improvement. - Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture. - Leverage data and digital tools to deliver efficient, modern client service. - Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery. Qualifications - Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently. - Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes. - Provide expert support on complex client inquiries, delivering clear, coverage-focused guidance. - Communicate effectively with a consultative approach, building trust and simplifying complexity. - Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity. - Stay highly organized and detail-oriented, managing competing priorities and renewal timelines effectively. - Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery. - Collaborate and influence through expertise, supporting team performance without formal authority. - Act as a relationship builder, problem solver, focused on strong client outcomes and career progression. Requirements - Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. - Preferred: Active P/C insurance license, 2+ years of experience servicing Colorado personal lines accounts and strong passion for providing solid customer service. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

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