• Own the end-to-end identity verification lifecycle, from one-time CIP checks at account opening through ongoing CDD and continuous customer risk monitoring, ensuring accuracy, timeliness, and regulatory compliance at every stage. • Build and operate systems that enforce KYC obligations across the full framework: identity verification (CIP), risk-based due diligence (CDD), and event-driven re-verification as customer risk profiles evolve. • Drive AI-first automation, reducing manual review rates and increasing efficiency across KYC/KYB decisioning, sanction screening, and Red Flag rule evaluation. • Lead and mentor a high-performing engineering team, improving velocity and system reliability through intelligent workflows and automation. • Act as the technical and business-facing leader in customer and regulatory escalations, translating complex compliance scenarios into scalable platform improvements. • Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape the platform roadmap and identity verification strategy.

• Manage a team of software and data engineers - who work AI-first by default • Own the technical vision for SeatGeek’s core financial systems, tools (both custom + Saas) and integrations • Ensure the financial automation stack reads from the right upstream tools / systems across the business seamlessly, adapt and translate that information into our general ledger and billing systems • Rapidly build and iterate tools to boost the quality and speed of interactions with our finance data, building and leveraging deep cross functional partnerships with the broader engineering org • Maintain a high standard of accuracy, completeness and operational excellence across the platform • Define and deliver the go-forward architecture that allows SeatGeek’s financial automation stack to excel in a landscape increasingly transformed by agentic interactions and capabilities • Perform code and architecture reviews, and provide technical and design feedback to the team • Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports • Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team • At times, roll up your sleeves to deliver features and iterate across the platform • Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization • Play an active role in our recruiting process, helping us grow our engineering team in any way you can

Role Description Phoenix Contact USA, Inc. (Middletown, PA) is seeking a Software Development Engineer – Product Development to develop new and reusable code that meets internal development standards and quality goals, and that aligns with the defined architecture. Qualifications - Minimum of a Bachelor’s degree in Computer Science, IT, or a related field - 3 years’ experience in the job offered or any related occupation - 3 years’ experience working with: - HTML 5 - Angular Framework - CSS - OpenAPI - Unix - Linux - MySQL - 3 years’ experience with front and back end product development - 3 years’ experience coding in Java programming language and using Vue.js - 3 years’ experience working with Agile development methodology - 3 years’ experience writing backend interfaces to send and retrieve data (APIs) - 3 years’ experience with software engineering methodologies - 3 years’ experience handling data stored in relational or object databases Requirements - Work from home from anywhere in the U.S. is permitted - Employer will accept any suitable combination of education, experience, and training - Experience may have been gained concurrently Company Description Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com. Notice to Staffing Agencies, Placement Services, and Professional Recruiters: Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

• Provide technical leadership, guidance, and expertise across a platform team and be part of the hiring process to find the best talents • Be an excellent people manager and support your team members in their professional and personal development • Help your team members to create, implement, evaluate, deploy, sustain, and enhance software solutions for complex and undefined problems • Foster a culture of experiment-driven innovation within the team • Promote teamwork and successful project execution • Improve developer satisfaction by constantly avoiding/reducing tech-debt, automating as much as possible and documenting decisions, runbooks etc.