• Coordinates and supports initiatives relative to evaluation, processing, and handling of health insurance applications • Tracks the progress of all enrollments, compiles data to reflect current progress, establishes and monitors goals for the team • Trains and evaluates health center staff on enrollment processes • Verifies patient insurance coverage to ensure necessary visits/procedures are covered

• Reduce outstanding accounts receivable by managing claims inventory • Speak to patients and insurance companies in a professional manner regarding their outstanding balances • Gather information from various sources to register patients, gather or update information, and determine benefits and eligibility • Provide excellent customer service and timely response to questions and issues • Utilize various databases and specialized computer software for revenue cycle activities • Explain charges, answer questions, and communicate requirements regarding patient financial care services

• Handle inbound and outbound calls to prospective clients, creating a friendly and inviting atmosphere to discuss Aetna’s Medicare plans. • Clearly explain Medicare options, benefits, and enrollment processes, ensuring clients feel informed and confident in their choices. • Take the time to understand each client’s unique needs and adapt your approach to provide tailored solutions. • Foster trust and rapport with clients through your outgoing personality and cooperative attitude. • Keep track of leads and follow up promptly, ensuring no opportunity is missed while maintaining accurate records of interactions.

• Support the product team throughout the feature development lifecycle by providing deep health insurance expertise and operational insights. • Translate end-to-end health insurance processes (e.g. underwriting, policy administration, claims, renewals, billing) into clear product requirements and functional documentation. • Conduct competitor and market research to identify feature gaps, best practices, and emerging trends in global health insurance. • Contribute to product planning, roadmap discussions, and prioritization from a health insurance perspective. • Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic. • Ensure the quality, accuracy, and market relevance of health insurance features delivered on the platform. • Work hands-on with product and engineering teams during delivery to clarify requirements and resolve domain-related questions. • Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction. • Support the positioning of CoverGo’s health insurance capabilities across global insurance markets by contributing domain knowledge to sales, pre-sales, and marketing efforts when needed.