• Support the product team throughout the feature development lifecycle by providing deep health insurance expertise and operational insights. • Translate end-to-end health insurance processes (e.g. underwriting, policy administration, claims, renewals, billing) into clear product requirements and functional documentation. • Conduct competitor and market research to identify feature gaps, best practices, and emerging trends in global health insurance. • Contribute to product planning, roadmap discussions, and prioritization from a health insurance perspective. • Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic. • Ensure the quality, accuracy, and market relevance of health insurance features delivered on the platform. • Work hands-on with product and engineering teams during delivery to clarify requirements and resolve domain-related questions. • Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction. • Support the positioning of CoverGo’s health insurance capabilities across global insurance markets by contributing domain knowledge to sales, pre-sales, and marketing efforts when needed.

• Support the product team throughout the feature development lifecycle by providing deep health insurance expertise and operational insights. • Translate end-to-end health insurance processes (e.g. underwriting, policy administration, claims, renewals, billing) into clear product requirements and functional documentation. • Conduct competitor and market research to identify feature gaps, best practices, and emerging trends in global health insurance. • Contribute to product planning, roadmap discussions, and prioritization from a health insurance perspective. • Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic. • Ensure the quality, accuracy, and market relevance of health insurance features delivered on the platform. • Work hands-on with product and engineering teams during delivery to clarify requirements and resolve domain-related questions. • Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction. • Support the positioning of CoverGo’s health insurance capabilities across global insurance markets by contributing domain knowledge to sales, pre-sales, and marketing efforts when needed.

• Prospección y generación de nuevos clientes • Asesoría en seguros empresariales, vida, ahorro, retiro y gastos médicos • Estrategias de referidos y desarrollo de mercado natural • Seguimiento, servicio postventa y renovaciones • Detección de oportunidades en productos financieros adicionales

• Educate clients about Medicare benefits and coverage options. • Assist with plan enrollment and transitions. • Conduct plan comparisons and provide recommendations. • Ensure compliance with Medicare regulations and deadlines. • Effectively manage inbound and outbound calls in a high-volume sales environment, while maintaining professionalism and accuracy. • Maintain accurate records and documentation. • Provide excellent customer service to resolve issues and answer questions.