• Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations• Perform modeling/analytics to assist new product and pricing strategies for various lending products• Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel• Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies• Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis• Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan• Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability• A proven track record of decision making and problem solving based on analytics• Strong business judgment, leadership and integrity• Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills• Clear results orientation: display an intense focus on achieving both short and long term goals

• Create and maintain data according to business rules, governance standards and policy that will include all areas rolling up to the Master Data Team, Business Partner, Material and Customer elements • Provide support to project teams and governance as we grow and evolve • Front end analysis is required to verify requests for consistency, completeness, and 100% accuracy upon entry • Assist in complex projects/research to define business systems requirements and recommend appropriate solutions • Play a support role in the Master Data Management team • Maintain knowledge and experience of SAP S4/HANA, Sales Force, Ariba, and Evolve • Measure adherence to defined service level agreements, key performance indicators, and data quality standards • Continue to look for and drive process improvements • Take work direction from the Master Data Management Manager and Data Governance Business Partners • Validate and syndicate changes to master data as approved by the business review process including but not limited to requests to create, change, extend, block/unblock, activate/deactivate, or otherwise modify master data • Perform data preparation, cleansing, analysis, and manipulation • Create, review, and maintain quality process documentation

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • May plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. • Any other task that may be assigned

• Monitor real-time KPIs and schedule adherence, ensuring operational excellence across multi-site, multi-skill contact center environment • Maintain and produce accurate long-term capacity plans, supporting strategic resource allocation and workforce optimization • Provide periodic reports, both real-time and historical, containing performance data to support operations management decision-making • Oversee the administration, setup, and utilization of WFM software, maximizing system efficiency and functionality • Establish and maintain strong relationships with key operational and support partners, identifying opportunities for continual improvement and cost savings • Effectively communicate insights and strategic recommendations to multiple tiers of Mid to Executive Leaders across the organization