Job Closed

This listing is no longer active.

SIXT logo
SIXT

SIXT is a leading international provider of high-quality mobility services.

Global Workforce Management Analyst

Business AnalystBusiness AnalystOtherRemoteMid LevelTeam 5,001-10,000Since 1912H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

104 days ago

Salary

$70K - $75K / year

Seniority

Mid Level

2 yrs expEnglish

Job Description

Global Workforce Management Analyst

SIXT

• Monitor real-time KPIs and schedule adherence, ensuring operational excellence across multi-site, multi-skill contact center environment • Maintain and produce accurate long-term capacity plans, supporting strategic resource allocation and workforce optimization • Provide periodic reports, both real-time and historical, containing performance data to support operations management decision-making • Oversee the administration, setup, and utilization of WFM software, maximizing system efficiency and functionality • Establish and maintain strong relationships with key operational and support partners, identifying opportunities for continual improvement and cost savings • Effectively communicate insights and strategic recommendations to multiple tiers of Mid to Executive Leaders across the organization

Job Requirements

  • 2+ years of experience working with global Contact Center Workforce Management software, processes, and principles including staffing projections, scheduling, and service level analysis
  • Proficient in MS Office Applications (Word, PowerPoint, and Excel)
  • Strong analytical and problem-solving skills, keen attention to detail, and the ability to collect data and draw valid conclusions
  • Proficient in Genesys and Calabrio – or comparable tools preferred
  • Self-motivated, excel independently in a high-profile position
  • Demonstrate excellent communication skills
  • Adapt to changing priorities
  • Available for night and weekend shifts based on business needs

Benefits

  • Comprehensive Health Insurance
  • Healthcare coverage (medical, dental, vision)
  • Life insurance
  • Critical illness
  • Hospital indemnity
  • Pet insurance
  • 401k retirement plan
  • Paid Time Off & Sick Leave Access
  • Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balance
  • Exclusive Employee Rentals
  • Leverage special rental discounts exclusive to employees, offering great savings for you and your immediate family
  • Career Growth Opportunities
  • Advance your career within a rapidly growing company experiencing over 30% growth with a presence in over 100 countries worldwide
  • Innovative Environment
  • Work with cutting-edge WFM and ACD software in a dynamic, global organization that values innovation, creativity, and entrepreneurial spirit

Related Categories

Related Job Pages

More Business Analyst Jobs

AVANTTi logo

Workday Business Analyst, BA

AVANTTi

Agilidade | Senioridade | Transparência | Responsabilidade Social

Business Analyst104 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• Act as a Business Analyst on Workday projects • Lead requirements gathering with stakeholders • Document functional requirements and prepare Functional Design Documents • Perform data analysis to support business decisions • Ensure alignment between technical teams and business areas • Support solution validation and adherence to requirements • Act in a consultative manner to identify improvements and risks

Brazil
Job Closed
Webflow logo

People Analytics & Insights Analyst

Webflow

Webflow is the way to design, build, and launch powerful websites visually — without coding.

Business Analyst104 days ago
Full TimeRemoteTeam 501-1,000Since 2013H1B Sponsor

• Maintain and enhance Tableau dashboards to ensure data integrity, performance, and usability. • Support, build and improve recurring reporting processes by pulling data, validating results, running quality checks, and summarizing insights. • Respond to ad-hoc analysis requests that help stakeholders answer questions about our workforce. • Run ongoing data quality checks as part of reporting and dashboard upkeep; identify and resolve issues. • Partner w/ People Ops on scheduled data audits (e.g. system reviews, compliance checks), and support follow-up actions and track findings. • Support employee listening programs, including administering and coordinating survey cycles from setup through analysis. • Assist with preparing survey data and initial summaries following survey completions. • Create and maintain documentation, SOPs, and playbooks for People Analytics processes and stakeholder enablement. • Use AI-enabled and analytics tools to support analysis, reporting, documentation, and workflow efficiency. • Identify opportunities to improve accuracy, speed, and usability in People Analytics work, including ideas for automation, efficiency, and better ways to deliver insights.

Argentina
Job Closed
ERMCO-ECI logo

Senior Business Analyst, Corporate Strategy & Analytics

ERMCO-ECI

Our Family Working to Keep Your Family Powered

Business Analyst104 days ago
Full TimeRemoteTeam 1,001-5,000Since 1972H1B No Sponsor

• Partner with key stakeholders to facilitate financial modeling and data-driven, strategic decision-making across ERMCO • Work cross-functionally with operations, sales, quality, safety, human resources, IT, and engineering to develop insights needed for decision-making • Have a high level of exposure to senior leadership and directly impact ERMCO’s Mergers & Acquisitions ambition and support leadership decisions • Perform financial analysis and corporate development • Participate in developing 5-yr Long Range P&L Forecasts including P&L, Balance Sheet, Cash Flow Statements • Build detailed joint venture and partnership models • Construct internal project-level Net Present Value (NPV) and Internal Rate of Return (IRR) models • Design, develop, and maintain automated systems, reports, and dashboards • Drive cross-functional reporting and support ad-hoc reporting requests

Florida + 9 moreAll locations: Florida | Illinois | Kansas | Nebraska | North Carolina | South Dakota | Tennessee | Texas | Wisconsin | Wyoming
OtherRemoteTeam 51-200

Job DetailsLevel: ExperiencedJob Location: REMOTE (United States) - Remote, VA 22211Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Occasionally Job Shift: DayJob Category: Professional ServicesBMA is seeking a Business Data Analyst to support the DLA JETS Defense Agencies Initiative (DIA) Program Management Office (PMO) program. This is a fully remote position and contingent on contract award. Job Summary The Business Data Analyst II provides analytical, documentation, and administrative support to the DLA DAI PMO in support of enterprise governance, acquisition compliance, financial management, schedule oversight, testing coordination, and internal control activities. The position supports the preparation, maintenance, and quality control of program documentation and data artifacts required to execute DAI PMO tasks in accordance with DoD, DLA, and federal regulatory requirements. Under general supervision, the Business Data Analyst II assists in the collection, analysis, organization, and presentation of program data and documentation to ensure accuracy, traceability, compliance, and executive visibility across the DAI portfolio. Primary Duties and Responsibilities include: Support Documentation and Deliverable Management. Collect, organize, and maintain documentation required for user manuals, training materials, installation guides, proposals, reports, meeting briefings, and read-aheads. Edit and format functional descriptions, system specifications, SOPs, and executive-level documentation. Maintain and update internal documentation libraries and repositories in accordance with PMO configuration and records management procedures. Track due-outs, action items, and deliverables to ensure timely submission. Support preparation of Monthly Status Reports (MSRs) and related program artifacts. Coordinate documentation updates following leadership reviews, milestone decisions, and working group sessions. Provide Financial and Administrative Support. Assist in collecting and organizing financial data to support budget execution tracking, spend plan analysis, PPBE artifacts including POM, BES, and exhibits, and financial dashboards and reconciliation reports. Support development and maintenance of financial spreadsheets detailing commitments, obligations, burn rates, and forecast data. Provide administrative support for travel and labor reporting data inputs, as required. Assist with cost documentation and economic analysis support artifacts. Provide Acquisition and Compliance Support. Support preparation and editing of acquisition lifecycle documentation, including Acquisition Decision Memorandums (ADMs), Capability Implementation Plans (CIPs), Capability Support Plans (CSPs), Business Case Analyses (BCAs), and Clinger-Cohen compliance documentation. Maintain centralized repository of acquisition artifacts and milestone documentation. Assist in compiling documentation packages for milestone reviews and leadership briefings. Support tracking of compliance schedules and reporting requirements. Provide Records and Internal Control Documentation Support. Maintain organized documentation structures consistent with records management guidance. Assist in maintaining document inventories, version control, and retention tracking. Support preparation of documentation for internal reviews and audit readiness activities. Coordinate collection and validation of evidential matter in support of A-123 and internal control evaluations. Provide Testing and Traceability Documentation Support. Assist in preparing and editing test documentation, including test plans, test cases, requirements traceability matrices (RTM), and test result reports. Maintain testing artifact libraries and version-controlled documentation sets. Coordinate documentation updates based on test execution outcomes and defect resolution. Provide Schedule and Reporting Support. Assist in maintaining schedule documentation artifacts supporting the Integrated Master Schedule (IMS). Update project tracking spreadsheets and status dashboards. Support preparation of schedule briefings and milestone documentation. Ensure documentation aligns with Work Breakdown Structure (WBS) and schedule deliverables. Clearance Requirements There is a Secret Security clearance requirement for this position. Required Skills & Certifications BA or BS in a relevant field or four additional years of related experience. Project Management Professional certification. 5+ years of project management experience with progressively higher levels of responsibility in the IT public or private sector or as a consultant. 5+ years of leadership experience with progressively higher levels of responsibility in the IT public or private sector or as a consultant. 1+ year of managing 30 or more employees. Demonstrated proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Access, and Project. Additional proficiency with SharePoint and collaboration tools such as Microsoft Teams. Desired Skills & Certifications Experience supporting DLA contracts. Experience supporting DoD program offices. Experience supporting PPBE or financial management activities. Experience supporting audit or internal control documentation efforts. Experience working in ERP or enterprise IT program environments. Familiarity with DoDI 5000-series acquisition documentation. Other Duties Able to travel within a week's notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Overview BMA is an employee-owned small business headquartered in Huntsville, AL that provides superior customer service by empowering all levels of our staff to make timely decisions to produce high-quality results. BMA fosters an environment of passion, precision, and dedication in order to fulfill our commitments to our partners, government, and country. Benefits We believe that our employees well-being is paramount to our success so our benefits package has been crafted with that in mind. We offer multiple healthcare coverage options to include low deductible, high deductible, and plans eligible for our Health Savings Account (HSA) option. Along with medical coverage, employees have dental, vision, accident & illness, short- and long-term disability all available to them. BMA proudly maintains a 401(k) plan with an industry leading 6% match that can include profit sharing based on company performance. Lastly, being an employee-owned company means that BMA offers a 100% Employee Stock Ownership Plan (ESOP), providing eligible employees the opportunity to earn stock in BMA, subject to plan eligibility and vesting requirements. AAP & EEO Statement Beshenich Muir & Associates, LLC (BMA) is an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable Federal, State, or Local Law. Qualifications

United States
Job Closed