• The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team. • Oversight of File Review to ensure that cases are properly notated and are processed timely. • Provide guidance on cases where there are questions on assignment and process handling. • Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required. • Provide guidance and resolution to issues brought to the attention of the supervisor. • Train new team members on case workflow, processes and client specific requirements. • Conduct one on one meetings with staff for progress meetings and to provide feedback. • Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process. • Provides updates to clients frequently on cases in progress. • Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. • Ensure proper documentation for complex cases is provided to the client. • Provide exceptional customer service to clients. ********

• Serve as the primary supervisor and first-line technical resource for corporate travel consultants • Establish individual and team performance goals • Develop and maintain systems for tracking and reporting performance metrics and goal achievement • Act as an on-site trainer and problem-solving resource for team members • Monitor real-time Telephone Service Factors (TSF) • Serve as a technical SME for the Corporate Department • Create and manage weekly/monthly work schedules • Deliver ongoing written evaluations of team member performance

• Responsible for the overall management of outlet retail operations and sales activities • Provide an excellent customer service and address any queries and complaints • Drive monthly sales target and ensure good outlet performance • Manage the (Order, receive, monitor) inventory stocks and stock management • Manage facility and safety and security of the outlet and team • Manage stock (ordering of stocks, sufficient stock, stock take and etc.) • Ensure that the daily sales are accurately deposited • Manage the merchandise display in the outlet • Check the display whether it’s according to Plano-gram set by the Management • Assist in cash and credit card transactions and assist customers in making payment for their purchase • Check cash flow, ensure small denominations available, maintain the cash accurately at the counter till according to the set procedures and to be accountable for any shortage and to keep proper records of operations. • Support in cutting / slicing / trimming the meat based on the retail standard cuts • Prepare weekly disposal and production report • Prepare outlet reporting for management view • Plan and manage manpower / resource duty roster, training, leave and HR related issues of the outlet • Maintain safe and clean working environment by complying with procedures, rules and regulation • Record and report immediately defect / malfunction of equipment that require urgent attention. (i.e. freezer/ chiller breakdown, machinery breakdown, work equipment loss of work utensil etc • Perform any other duties assigned by the superior • Location: Klang Valley area

• Develop data structure and software applications • Improve software platforms and systems to support business needs • Design, test, deploy, improve, and maintain software used internally and externally • Apply expertise on emerging or existing massive data to create and scale insights • Develop large-scale models to enhance company efficiency • Troubleshoot, debug, and upgrade distributed systems • Produce specifications and determine operational feasibility • Collaborate with functional teams to integrate software applications • Manage project requirements and deliverable timelines • Supervise EDI Analyst I & II • Telecommuting permitted from within the U.S.