• Provide SAP and Limble application support for Manufacturing, Quality, and Plant Maintenance processes in the EU region. • Act as a functional and technical SME, ensuring alignment between business needs and system solutions. • Gather, analyze, and document business requirements in collaboration with IT and stakeholders. • Translate requirements into functional specifications and support development teams. • Define and support testing activities, including UAT and validation. • Participate in design reviews and ensure solution quality and compliance. • Troubleshoot issues and support incident resolution, acting as escalation point. • Lead small to medium system improvement projects and coordinate deployments. • Support system documentation, procedures, and continuous improvement initiatives. • Ensure SLA adherence and effective communication with business users.

Role Description We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a dynamic healthcare environment. The successful candidate will bring 4+ years of experience in Epic application management, with a strong track record in day-to-day operations, client stakeholder engagement, and collaboration with cross-functional and offshore teams. Day-to-Day Responsibilities - Act as the primary subject matter expert (SME) for Epic Willow Inpatient application workflows and configurations. - Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs. - Monitor and manage error queues, label and printer issues, and pharmacy automation interfaces. - Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID mapping, and perform root cause analysis on application issues. - Build and maintain inpatient pharmacy configurations within the Epic EHR environment, including medication order sets, formulary setup, dose checking rules, NDC billing builds, pharmacy charge maps, and 340b billing workflows. - Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage medication loads (Medispan), and support medication build activities (IV mixtures, compounding, and repackaging). - Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations, nurses, and physicians) and coordinate activities across Accenture, software vendors, and offshore support teams. - Maintain comprehensive system documentation (workflows, build specifications, testing protocols) and ensure compliance with HIPAA, data governance, and medication safety standards. Qualifications - Must have Epic Willow Certification - Epic Willow Inpatient Build & Configuration (4+ years) - Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years) - Application Support Operations & SLA Management (4+ years) Requirements - Missing active, current Epic Willow Inpatient certification. - Less than 4 years of experience in Epic application management. Nice-to-Haves - Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy) - Offshore Team Coordination Experience - Healthcare IT Consulting or Large Health System Background Additional Desired Skills - Pharmacy automation integration (dispensing cabinets, robot interfaces) This is a remote position.

Role Description We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a dynamic healthcare environment. The successful candidate will bring 4+ years of experience in Epic application management, with a strong track record in day-to-day operations, client stakeholder engagement, and collaboration with cross-functional and offshore teams. Day-to-Day Responsibilities - Act as the primary subject matter expert (SME) for Epic Willow Inpatient application workflows and configurations. - Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs. - Monitor and manage error queues, label and printer issues, and pharmacy automation interfaces. - Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID mapping, and perform root cause analysis on application issues. - Build and maintain inpatient pharmacy configurations within the Epic EHR environment, including medication order sets, formulary setup, dose checking rules, NDC billing builds, pharmacy charge maps, and 340b billing workflows. - Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage medication loads (Medispan), and support medication build activities (IV mixtures, compounding, and repackaging). - Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations, nurses, and physicians) and coordinate activities across Accenture, software vendors, and offshore support teams. - Maintain comprehensive system documentation (workflows, build specifications, testing protocols) and ensure compliance with HIPAA, data governance, and medication safety standards. Qualifications - Must have Epic Willow Certification - Epic Willow Inpatient Build & Configuration (4+ years) - Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years) - Application Support Operations & SLA Management (4+ years) Requirements - Missing active, current Epic Willow Inpatient certification. - Less than 4 years of experience in Epic application management. Benefits - This is a remote position.

Role Description The individual will be responsible for telecom billing for specialty Telecom services which include: - Cellular services - Data and voice services This will include: - Processing bills in a timely fashion - Reviewing month-to-month changes - Providing insight - Developing a strong governance to manage telecom spend - Consolidating the monthly telecom bills - Managing using our TEM (Telecom Expense Management) tool - Developing a process to order/cancel services on a regular basis - Accessing the carrier portals and understanding the monthly spend - Developing a standard enterprise process and communicating the change to the Enterprise - Publishing monthly metrics - Optimizing the spend - Providing insight to our management team on a regular basis - Auditing the bills for accuracy - Managing the overall Accounts Receivables The Telecom Billing Analyst (Sr.) will manage telecom billing for specialty services, including: - Utilizing our current TEM (Telecom Expense Management) tool to manage the inventory and pay the invoices in a timely fashion - Providing guidance to the functional areas of Quest during the month end close - Providing insight to the Management team - Building relationships with Finance, TechOps, Field IT, Carriers, Commercial, and Logistics departments - Building and maintaining a new process to order/disconnect services - Having a strong cellular background and the ability to manage a large telecom spend Qualifications - Strong communication skills - Ability to build relationships across various departments - Strong cellular background - Experience managing telecom spend Requirements - Experience with Telecom Expense Management (TEM) tools - Ability to audit bills for accuracy - Experience in managing Accounts Receivables Benefits - Encouragement for veterans to apply Company Description Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.