INTERACTION 24 LLC

Role Description InterAction24 is hiring for a Patient Safety Applications Administrator for an immediate, high-priority 6-month contract opportunity with a very strong likelihood of multi-year extensions. We are looking for a true backend IT Applications Administrator who acts as the primary resolver for system incident tickets, builds workflows, manages user permissions, and maintains application health. If you are a functional user who simply opens tickets for a separate IT group when a system bug occurs, this role will not be a match. We need the technical specialist who actually receives and resolves those tickets. Location & Schedule - Work Location: 100% Remote (Must reside within the United States). - Time Zone: Must be willing and able to work standard business hours aligned with Central Time (CST). - On-Call Responsibilities: Includes a scheduled on-call rotation for critical infrastructure incidents, which includes some weekends. Core Responsibilities - Backend Ticket Resolution: Act as the Tier 2/3 technical application owner receiving, diagnosing, and resolving complex functional issues escalated by business units. - System Configuration & Workflows: Design, configure, test, and deploy automated backend workflows, business logic tables, validation rules, custom fields, and layout modifications. - Identity & Access Management: Provision, audit, and modify user access controls, functional roles, security profiles, and permission hierarchies. - Analytics & Reporting: Build custom compliance reports, data summaries, and key performance dashboards from scratch for operational stakeholders. Qualifications - 4+ Years of Technical Application Administration: Direct hands-on backend experience provisioning infrastructure settings, modifying core master files, and managing system release updates. - 4+ Years of Patient Safety / Risk Event Software Experience: Broad hands-on experience maintaining healthcare compliance, clinical incident tracking, or risk management tools. Direct administrative experience with Riskonnect or Midas platforms is required. - 4+ Years of Healthcare Provider Industry Knowledge: Extensive workflow understanding gained inside hospital networks, healthcare systems, or clinical provider environments. Requirements - Highly Desired Nice-to-Haves: - Riskonnect Platform Administration: Direct configuration experience built specifically on the Salesforce-based Riskonnect architecture (highly preferred). - Epic Systems Certifications: Active or prior certifications in ClinDoc, Orders, or Ambulatory models. - Educational Background: Bachelor’s Degree in Computer Science/IT, or a clinical degree (RN / BSN). Benefits This is a remote position.