- Liaison with Insurers, Policyholders and Brokers - Investigation of allocated claims in the field or from the desk - Compilation of all necessary evidence and relevant documentation - Preparation of Preliminary Reports detailing the evidence available and commenting upon - Policy Indemnity, Legal Liability, Quantum, and Tactics - Determine appropriate action for resolution of the case - Defend or negotiate settlement where appropriate, within agreed authority limits - Correspond with all parties professionally to proactively progress the case to conclusion - Investigate and handle all cases in accordance with the client’s requirements by referral to documented procedures at all times - Maintain a proper reserve at all times by regular review - Keep updated on any technical changes relevant to your role including participating in training programmes facilitated by the company - All Staff are expected to carry out any reasonable instruction given by their line manager, in line with business requirements.

• Manage end-to-end handling of HO property claims in litigation and appraisal, from assignment through final resolution, including supplements and post-resolution activity. • Drive litigation development and strategy on the file, partnering closely with defense counsel and providing clear direction on case posture, exposure, and resolution path. • Manage the appraisal process from invocation through award, including appraiser selection, umpire engagement, and oversight of scope and methodology. • Make difficult, independent decisions with confidence and sound judgment, taking ownership of outcomes and escalating appropriately when warranted. • Conduct thorough investigations including review of policy terms, complete coverage analysis, and damages evaluation on complex HO property claims. • Examine claims for potential subrogation opportunities and identify potential fraudulent issues. • Issue coverage position letters, reservation of rights, and other formal claim correspondence as needed. • Independently scope and write property damage estimates using Cotality (formerly CoreLogic), applying independent technical judgment to scope and methodology. • Critically review estimates prepared by public adjusters, contractors, and opposing experts, identifying gaps and unsupported positions. • Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation. • Adhere to reserving best practices and update reserves accurately throughout the life of the claim. • Provide superior customer service to insureds, claimants, agents, public adjusters, attorneys, and appraisers throughout the claims process. • Discuss and provide updates to insureds, claimants, agents, attorneys, and leadership throughout the life of the claim, ensuring every party has clarity, confidence, and timely communication. • Maintain absolute, proactive control of every file — anticipating next steps, setting clear action plans, and driving claims forward without waiting for external prompts. • Apply strong verbal negotiation skills to work through complex, high-stakes, and often convoluted claim situations — asking tough questions, identifying gaps in logic or documentation, and securing fair outcomes for all parties. • Negotiate settlement of claims with insureds, claimants, public adjusters, attorneys, and vendors with fairness, professionalism, and confidence. • Manage and collaborate with vendor partners — including defense counsel, appraisers, umpires, engineers, building consultants, and field inspectors — to drive accurate, efficient, and aligned claim outcomes. • Provide feedback on process and performance as Openly engages with new litigation partners, helping shape and improve the program. • Partner with internal functions — including SIU, Subrogation, Legal, and Catastrophe — to drive aligned claim outcomes, and actively contribute to team roundtable discussions. • Support and mentor peers as needed, sharing expertise on litigation strategy, appraisal handling, and complex estimating.

• Investigate claims against insurance or other companies for personal, casualty, or property loss or damages • Attempt to effect out-of-court settlement with claimant • Handle complex losses locally unassisted up to designated authority • Assist on larger losses, including handling accounting-based losses (business interruption and stock) • Examine claim form and other records to determine insurance coverage • Interview, telephone, or correspond with claimant and witnesses regarding claim • Consult police and hospital records; and inspect property damage to determine extent of company's liability • Estimate cost of repair, replacement, or compensation • Prepare report of findings and negotiate settlement with claimant • Recommend litigation by legal department when settlement cannot be negotiated • Attend litigation hearings • Revise case reserves in assigned claims files to cover probable costs • Assist in preparing loss experience report to help determine profitability and calculates adequate future rates

• Conduct field inspections to assess crop damage and verify loss conditions in accordance with RMA and MPCI program standards • Collect and document relevant data including planting records, production history, and physical evidence of loss • Complete and submit accurate claim documentation within required timeframes, ensuring compliance with federal and carrier guidelines • Communicate professionally with policyholders and agents to explain findings, gather information, and resolve discrepancies • Utilize approved adjusting tools and software to calculate indemnities and finalize claims • Maintain current knowledge of crop types, farming practices, and regional agricultural conditions relevant to assigned territories • Participate in ongoing training and continuing education to maintain adjuster proficiency and licensing requirements • Collaborate with claims leadership and QA personnel during periodic evaluations and reviews, including participation in TPER and TPEP processes • Adhere to company policies and ethical standards while representing AgCentric in the field • Other loss adjusting duties and projects as assigned