• Manage complex, escalated, and critical policyholder issues (e.g., billing disputes, complex claims, policy changes) to deliver effective, compliant, and first-call-resolutions. • Serve as a subject matter expert and policy resource for the entire team, providing real-time peer mentorship and in-depth guidance on complex policy features, coverage options, and regulatory requirements. • Assist leadership in piloting new service strategies and understanding complex customer interaction trends by proactively identifying service gaps and procedural inefficiencies. • Model best practices for communication, customer education, and quality assurance, ensuring customers fully understand the value of their pet insurance investment.

• Responsible for managing inbound and outbound customer communications for partner dealerships • Excellent communication skills required • Hands-on experience in handling customer inquiries and setting appointments • Supporting dealership operations to enhance customer experience and drive success

• Spend 5–6+ hours per day on the phone • Follow up relentlessly • Negotiate directly with sellers • Send offers and contracts • Track your KPIs daily • Work nights/weekends when a hot deal requires it This is a performance environment. We measure activity and results.

• Επικοινωνία με πελάτες μέσω εισερχόμενων και εξερχόμενων κλήσεων • Διακράτηση πελατών μέσα από στοχευμένη διερεύνηση αναγκών • Παροχή εξατομικευμένων προτάσεων και εναλλακτικών λύσεων • Επιβεβαίωση ικανοποίησης πελατών από προϊόντα και υπηρεσίες • Παρακολούθηση και διαχείριση αιτημάτων • Καταγραφή ενεργειών σε συστήματα CRM