• Interact with current or prospective Members via voice and email with professionalism, positivity, and personality. • Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on. • Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media. • Must be willing to work any shift Monday through Sunday 9am-9pm EST.

• As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. • You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life. • Be a trusted advisor to our customers and drive their AI strategies. • Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. • Drive execution and delivery of multiple complex, high-visibility agent development projects. • Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process. • Ensure clear communication across all stakeholders while developing strong relationships. • Contribute data-driven, strategic insights to customers and internal team decisions.

• As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. • You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life. • Be a trusted advisor to our customers and drive their AI strategies. • Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. • Drive execution and delivery of multiple complex, high-visibility agent development projects. • Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process. • Ensure clear communication across all stakeholders while developing strong relationships. • Contribute data-driven, strategic insights to customers and internal team decisions.

• Make Speechify legible to machines. Own the structured surface — llms.txt, JSON-LD, OpenAPI specs, machine-readable pricing, capability manifests — so that any agent crawling our docs leaves with a complete, accurate, recommendable mental model of speechify.ai and simbavoice.ai. • Run agent-in-the-loop evals. Stand up harnesses where Claude, GPT, Gemini, Cursor, and Perplexity shop for TTS in our category. Measure where Simba wins, where it loses, and why. Ship fixes weekly. • Win the comparison page. When an agent asks "best TTS API under $20/M characters with sub-300ms latency," our page should be the one it quotes. Build it. • Engineer the recommendation. Identify the specific signals agents weight — benchmark placements, latency numbers, SDK ergonomics, error message clarity, license terms — and make Simba 3.0 dominate on every one that matters. • Be the voice of the agent inside Speechify. When Claude misreads our pricing or Cursor can't autocomplete our SDK, that's your bug to file. Product and DevRel will listen. • Place bets on the protocol layer. MCP, A2A, agent payment rails, agent marketplaces — track them, ship into them, get us there first.