• Επικοινωνία με πελάτες μέσω εισερχόμενων και εξερχόμενων κλήσεων • Διακράτηση πελατών μέσα από στοχευμένη διερεύνηση αναγκών • Παροχή εξατομικευμένων προτάσεων και εναλλακτικών λύσεων • Επιβεβαίωση ικανοποίησης πελατών από προϊόντα και υπηρεσίες • Παρακολούθηση και διαχείριση αιτημάτων • Καταγραφή ενεργειών σε συστήματα CRM

• Interact with current or prospective Members via voice and email with professionalism, positivity, and personality. • Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on. • Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media. • Must be willing to work any shift Monday through Sunday 9am-9pm EST.

• As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. • You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life. • Be a trusted advisor to our customers and drive their AI strategies. • Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. • Drive execution and delivery of multiple complex, high-visibility agent development projects. • Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process. • Ensure clear communication across all stakeholders while developing strong relationships. • Contribute data-driven, strategic insights to customers and internal team decisions.

• As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. • You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life. • Be a trusted advisor to our customers and drive their AI strategies. • Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. • Drive execution and delivery of multiple complex, high-visibility agent development projects. • Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process. • Ensure clear communication across all stakeholders while developing strong relationships. • Contribute data-driven, strategic insights to customers and internal team decisions.