Epic Dream Adventures logo
Epic Dream Adventures

Your Pathway to the World's Best Travel Experiences.

Adventure Planner

PlannerGeneralFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

1 day ago

Salary

$20K - $55K / year

Seniority

Senior

High SchoolEnglish

Job Description

Adventure Planner

Epic Dream Adventures

• Oversee the booking process, including reservations, scheduling, and client communications. • Provide exceptional customer service by addressing inquiries, resolving issues, and handling special requests promptly and professionally. • Build and maintain strong relationships with customers, ensuring repeat business and customer loyalty. • Manage booking changes, cancellations, and refunds, ensuring customers are informed and all updates are accurately recorded. • Offer clients personalized advice, including destination suggestions, accommodation options, and transportation arrangements based on their preferences, budget, and needs. • Monitor global advisories, restrictions, and safety concerns, informing customers about potential risks or disruptions. • Advise clients on visa requirements, documentation, health precautions, and necessary vaccinations depending on destination. • Assist customers in creating detailed itineraries, incorporating must-see attractions, activities, and dining recommendations. • Provide destination-specific cultural tips, local customs, and etiquette to ensure customers have a smooth and enjoyable experience abroad.

Job Requirements

  • Proven experience in a customer service, booking, or scheduling role.
  • Experience in hospitality, customer service, or events is a plus but not required.
  • Excellent verbal and written communication skills, with the ability to interact professionally with clients.
  • Strong attention to detail and ability to manage multiple tasks and priorities simultaneously.
  • Capable of resolving customer issues efficiently and effectively while maintaining a high level of customer satisfaction.
  • Proficient in booking software, CRM systems, and Microsoft Office Suite.
  • Ability to work under pressure and meet deadlines.

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