Truly all-inclusive river cruises, ultra-luxury ocean cruising and handcrafted land journeys.
Experience Planner
Location
United Kingdom
Posted
1 day ago
Salary
$30K - $80K / year
Seniority
Senior
Job Description
Experience Planner
Scenic - Luxury Cruises & Tours
• Consult with Clients: Understand client preferences, needs, and budgets to provide customized travel recommendations. • Plan & Book Travel: Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail. • Provide Expert Recommendations: Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences. • Customer Support: Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly. • Build Relationships: Foster long-term client connections through dependable support and exceptional follow-through. • Stay Organized: Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM. • Handle Changes & Cancellations: Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed.
Job Requirements
- Experience in customer service and handling client inquiries
- Strong travel planning and itinerary management skills
- Knowledge of destinations and travel trends
- Problem-solving ability for troubleshooting booking issues
- Excellent written and verbal communication
- Ability to work independently in a remote environment
- Familiarity with booking systems or travel software is a plus
Benefits
- Work from Anywhere: Fully remote role no commute required
- Flexible Schedule: Create a work routine that suits your lifestyle
- Supportive Team: Collaborate with a friendly and encouraging group
- Professional Development: Access training and growth opportunities
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