Role Description As an Assistant Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led training. You will interact on a daily/weekly/monthly basis with Senior Management regarding the performance of your team members as well as potential opportunities to grow our relationship with the client. Qualifications - 3+ years of property management or real estate experience - Experience using tools like AppFolio, Buildium, Yardi, or Rent Manager - Background in tenant coordination, maintenance, and leasing support - 1–2 years of leadership or supervisory experience - Strong communication and client-facing skills - Proactive, organized, and detail-oriented - Comfortable working independently in a fast-paced environment Requirements - Oversee daily team operations, ensuring tasks are completed accurately, efficiently, and on time - Review end-of-shift reports to track productivity, workload, and team coordination - Act as the main point of contact for team members, providing guidance and support when needed - Coach and mentor team members, including conducting regular check-ins and performance feedback - Lead onboarding and training of new hires, and support ongoing team development - Work directly with U.S. clients to review deliverables, align on priorities, and identify support opportunities - Assist clients with system improvements, including implementing new tools or software features - Prepare and present team performance and productivity reports (weekly/monthly) - Help improve internal processes by updating SOPs, templates, and training materials - Ensure compliance with company policies, quality standards, and risk controls - Support basic people management functions such as performance evaluations and development planning - Escalate risks or issues to management when necessary - Lead by setting a good example, engaging the team to achieve goals, ensuring smooth team operations, and pushing the team towards meeting our KPIs Benefits - TBD - based on experience - 10 Paid Days Off (Approved same day or next day by HR) - 6 Paid Holidays (Based on Filipino Holidays) - HMO - Independent Work Environment

• Support, develop, and inspire your team handling daily healthcare customer inquiries • Provide daily motivation, coaching, and performance development sessions • Monitor and drive daily operational metrics including First Call Resolution (FCR) • Manage schedule adherence across standard shift windows • Foster an inclusive, supportive virtual community for team members

• Under the oversight of the Area Manager, the Claims Examiner III – Team Leader reports to the Claim Supervisor and/or Area Manager and is responsible for managing all aspects of Auto Liability and PIP/No-Fault claims from inception through resolution • Provides day-to-day guidance and technical support to Claims Examiners, ensuring consistency, quality, and adherence to best practices • Helps to establish procedures for American Arbitration Association to help reduce costs and improve process • Investigates and conducts investigations in a timely manner for claims assigned • Communicates with clients, claimants, providers, and vendors regarding claims issues • Computes and sets reserves within Company guidelines • Approves authority requests of direct reports for claims assigned and directs them to obtain authority as designated • Settles and/or finalizes all claims assigned and obtains authority as designated • Maintains diary system for case review and documents file to reflect the status and work being performed on the file assigned • Communicates appropriate information promptly to the Area Manager and client to resolve claims efficiently

• Serves as the primary source for coder inquiries • Reviews documentation for appropriate required elements such as attestations, signatures, dates, etc. • Abstracts and codes surgical procedures from all sections of CPT and cross walks surgical codes to ASA • Codes ICD-10 • Identifies and assigns care team providers • Reviews for medical direction • Works cases that have been escalated by coding staff and provides feedback • Analyzes data and provides required reports for management