• Supports healthcare growth by translating customer application needs into practical material, design, tooling, processing, and validation solutions. • Partners with customers, commercial teams, product management, manufacturing, and quality to advance new applications from concept through launch. • Supports troubleshooting, complaint resolution, and technical training. • Interview customers and document application requirements, performance needs, design constraints, and processing expectations. • Recommend appropriate engineered thermoplastics and thermoplastic elastomers for healthcare applications. • Support application development through part design, mold tooling input, processing guidance, prototyping, testing, and validation support. • Use CAE tools, including SolidWorks, Moldflow, and FEA, to evaluate designs and provide actionable recommendations. • Participate in new product development by capturing market and application requirements and supporting launch-ready technical packages. • Assist with customer complaint resolution, process troubleshooting, and technical issue investigation as needed. • Develop technical literature, training materials, and presentations for customers and internal stakeholders. • Travel up to 60% within North America to support customer engagements, trials, and technical service activities.

• Support business impact through data-driven insights. Conduct analyses that uncover opportunities to improve product adoption, customer engagement, and revenue growth using rigorous analytical methods. • Execute experimentation and causal analysis. Support the design and execution of A/B tests and causal inference studies to evaluate the impact of new product features, pricing strategies, and go-to-market initiatives. • Contribute to product and business strategy. Partner with product managers, engineers, and marketing teams to translate business questions into structured analytical frameworks and deliver clear, actionable findings. • Deliver analytical solutions end-to-end. Own the lifecycle of analytical projects — from scoping problems and building models to presenting insights and tracking outcomes. • Apply AI-first thinking. Leverage AI tooling (e.g., Claude, ChatGPT, Glean) to accelerate analysis, improve throughput, and elevate the quality of deliverables. • Communicate insights clearly. Translate analytical findings into recommendations that both technical and non-technical stakeholders can understand and act on.

• Lead the delivery of the vetting and development processes for specific Carbon Dioxide Removal (CDR) projects to guarantee the highest quality of projects on the Supercritical platform. You'll receive training and support from our experienced Lead Climate Scientist and Director of Climate Science. • Develop and refine our CDR quality standards and vetting frameworks, staying up-to-date with the latest advancements in climate science. • Independently apply commercial vetting frameworks to assess project viability and long-term credit delivery. • Cultivate relationships with our CDR project suppliers, offering feedback and sharing market insights. • Become an in-house expert on the details of our CDR project suppliers and stay current with the latest scientific developments. • Support the sales and marketing team by contributing to initiatives that promote climate thought leadership, educating potential CDR buyers.

• Serve as a primary technical field contact for internal applications support teams and as an SME in NIPT and Bioinformatics • Responsible for knowledge transfer and support for frontline staff • Deliver customer trainings and Illumina professional services as needed • Provide data analysis, logistical, and troubleshooting support for complex issues • Provide basic applications support (installation, system validation, customer training) to customers in Australia and New Zealand using Illumina's high throughput sequencing and array systems as needed • Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments • Interpret customer needs and identify if the responsibility for a problem resolution falls to product management, engineering, or other company personnel • Liaise with internal teams (Product, Field and Technical support) during troubleshooting process • Act as a first point of contact within both ANZ and APJ to resolve complex NIPT applications and bioinformatics issues in the district and region, both on site and remotely • Liaise with Regional and Global Product Support teams to ensure timely communication and advice provision on current issues to field teams • Coordinate educational efforts with NIPT and Bioinformatics support teams globally • Develop and maintain positive relationships with customers • Coordinate and execute on installations including facility inspections, instrument validation, and customer training • Support sales efforts through technical presentations and customer management • Act as a key contributor of customer feedback to marketing and product development teams • Develop and improve key company processes that support our mission of building a world-class customer support organization • Mentor and coach internal support team members in area of expertise