Role Description As a Quality Assurance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, and providing feedback to make our process servers as successful as possible. This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida. Key Responsibilities - Provide support, training and education to process servers that are underperforming based on key metrics. - Create positive and engaging server experience for all underperforming process servers. - Communicate directly with process servers providing coaching and meaningful feedback. - Field all questions from process servers and resolve blockers. - Ensure process servers understand expectations and the timeframe in which they need to adjust. - Set clear expectations for underperforming servers. - Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely. - Hold Servers accountable to directly impact performance. - Track and communicate all blockers to the leadership team. - Work closely with the recruiting department when additional coverage is needed. Qualifications - Experience training and/or coaching. - High school diploma or GED required. - Familiarity with Legal Processes is a plus. - Excellent written and verbal communication skills. - Experience and proficiency with Microsoft Office (Word, Excel). - The ability to analyze processes and make recommendations for improvements. Benefits - Health, Dental, Vision insurance. - 401(k) with company matching. - Paid time off. - 7 Paid company holidays. - 4 Floating holidays per year. - Life Insurance and AD&D Insurance. - Long Term Disability. - Health Care Reimbursement Flexible Spending Account. - Dependent Care Flexible Spending Account. - EAP (Employee Assistance Program). - Pet Insurance. Pay Range $15.00 to $15.00 per hour Schedule Full-Time

Role Description Construir, automatizar y vigilar el circuito de paid media de punta a punta — tracking, postbacks, atribución y el cierre de conversiones a Google/Meta — y las herramientas internas que lo soportan. Eliminas el trabajo manual y las fugas silenciosas de datos, y garantizas que el pipeline de adquisición esté íntegro, integrado y funcionando a diario. Es un rol full-stack pragmático: backend (Node/TS + N8N + agentes IA) y frontend de back-offices y paneles (React/Next.js) que el equipo opera sin tocar código. Construyes lo que el equipo usa todos los días. Lo que harás (funciones clave) - Construir y mantener las integraciones de tracking y postbacks (S2S) entre traffickers, operadores y plataformas de anuncios — que ninguna conversión se pierda en silencio. - Automatizar el cierre de conversiones a Google/Meta y la reconciliación gasto↔conversión↔atribución, con alertas que distingan el fallo real del esperado. - Construir paneles y back-offices en React/Next.js para dar de alta operadores nuevos y operar el pipe sin tocar código (sin valores hardcodeados). - Diseñar y mantener automatizaciones con N8N + Node.js/TypeScript que eliminen trabajo manual del circuito de adquisición. - Vigilar el pipe en producción: detectar desviaciones de atribución y configuraciones de tracker que fallan, y coordinar el arreglo con el equipo técnico, el afiliado o el operador. - Dejar todo documentado (runbooks + checklist de onboarding) y cross-entrenar un backup — el conocimiento vive en la empresa, no en una cabeza. Qualifications - Node.js + TypeScript a nivel de desarrollo real (no scripts básicos). - React/Next.js para construir paneles, back-offices y herramientas internas — el rol construye UIs. - Tracking y atribución: postbacks/S2S, click IDs (gclid), parámetros y ventanas de atribución, y plataformas de anuncios (Google/Meta a nivel conversiones/medición). - N8N avanzado (flujos complejos, webhooks) + integración de APIs REST (auth, manejo de errores, paginación, rate limits). - SQL intermedio + bases relacionales: interrogar, cruzar, modelar y escribir datos por cuenta propia. - Rigor de integridad de datos: escéptico sano ("¿este número es real o es ruido?"), buscas la fuga silenciosa, no dejas cabos sueltos. Requirements - iGaming, performance o afiliación (acelera el onboarding). - Criterio de optimización de campañas: leer performance y proponer qué pausar o escalar (la estrategia la lleva el equipo; esto suma). - Trackers de afiliados (RedTrack, Voluum, AnyTrack) y affiliate networks (CellXpert, Income Access, NetRefer). - BI / dashboards (Metabase, Looker, Grafana). - Arquitecturas de agentes IA (LangChain, Vercel AI SDK, OpenRouter) y bases vectoriales. - Leer y extender código heredado sin reescribirlo desde cero. Benefits - 100% remoto - Contrato como contractor - Fee en USD según experiencia y conocimientos - Programa de referidos de empleados - 1 día completo para celebrar tu cumpleaños - Acceso libre a Udemy

Role Description The Claims Quality Inspector is responsible for the thorough and accurate review of adjudicated claims and Enrollment entry against established corporate guidelines and protocols specific to claim adjudication and Enrollment entry. Ideal candidates will maintain a broad knowledge of corporate claims processing and enrollment entry rules for use in conducting all review functions. Qualifications - High School Diploma or GED required - Bachelor’s degree and/or Claims adjudication or medical billing/coding certification preferred - At least 2 years of experience in a Claims or QC/Inspector role within the managed care industry, or - At least 5 years of experience processing medical claims - Prior experience within the Medicare, Medicaid, or other regulated Managed Care payer environment preferred - Prior experience with coordination of benefits or subrogation preferred - Familiarity with Facets claims administration platform preferred - Prior Enrollment quality auditing experience preferred - Pre-employment background check required Requirements - Deep and demonstrated knowledge of medical claims processing - Very strong attention to detail required - Ability to learn quickly and stay up-to-date as claims policies and procedures evolve over time - Demonstrated competency with MS Office and MS Windows - Excellent analytical and written communication skills - Excellent organizational skills - Must be able to prioritize projects and work well with deadlines - Must be flexible and willing to perform all necessary and appropriate duties to ensure the attainment of departmental and organizational goals - Ability to maintain a high level of confidentiality - Requires the ability to balance multiple priorities and function in a complex, rapidly changing environment Benefits - Full-time remote work - Competitive salaries - Excellent benefits - Generous total compensation including benefits (medical, dental, vision, pharmacy), merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family wellbeing Key Functions/Responsibilities - Conduct accurate and timely quality reviews of claim adjudication activities including appropriate adjudication decisions, accuracy of claim payment in compliance with adjudication policies and procedures, job aids and guidelines - Perform quality audits on Membership eligibility and enrollment entry for accuracy and timeliness in accordance with regulatory standards and regulatory agencies - Document all findings in QC tracking system and provide clear communication and documentation for any error determinations - Consistently meet quality, productivity and timeliness standards set by management - Collaborate with other team members to meet team goals - Update and maintain reference materials and QA resource documents to ensure consistent findings and determinations - Support internal department audits by demonstrating process workflow and providing system documentation and samples as requested by auditor or management - Provide immediate notification to management as urgent issues or incorrect processing trends are identified - Assist in the rebuttal process by providing supporting documentation and reference tools cited in the determination - Provide suggestions on new process documentation and materials to support quality initiatives and to improve overall performance and compliance across the Operations teams - Identify and document defects, inconsistencies and potential risk in workflow process and documentation - Maintain a comprehensive understanding of appropriate departmental policies and procedures and audit specifications - Effectively manage time and inventory within departmental guidelines - May be assigned to work on special projects and business initiatives by management Working Conditions and Physical Effort - Regular and reliable attendance is an essential function of the position - Ability to work OT during peak periods - Ability to work East Coast business hours (9am – 5pm Monday-Friday) Compensation Range $20.19 - $28.13. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer.

• Quality framework definition: own coverage standards (unit, service, integration, end-to-end), gate criteria, and the quality contribution to the function-level Definition of Done. Aligned with Head of Engineering on backend and Head of Frontend Engineering on client-side. • Coverage baselines: define measurable coverage thresholds per service and per tribe, with trend visibility, and drive adoption across teams. • Pre-release veto authority: hold and exercise the authority to block releases when quality gates are not met. Own the automated tooling that makes this veto self-triggering rather than dependent on a single person. • AI-assisted test tooling: define and drive the framework for automated test generation, regression coverage, integration test tooling, and the agentic QA pipeline. You are the designer and driver; implementation is a cross-functional effort with Platform, backend, web, and mobile engineers. • SAT enablement: produce the training, documentation, tooling, and templates that let Stream Aligned Team engineers do quality work themselves, without a separate QA function. • Test environment strategy: partner with Head of Platform Engineering on dedicated QA environments, test data management, and integration test infrastructure. • Quality posture reporting: own the metrics like defect escape rate, coverage trends, release veto rate, AI tooling adoption progress, and percentage of releases requiring no manual quality intervention. • Security testing integration: partner with Security on SAST, DAST, and dependency scanning as components of the quality gate.