Sales Team Lead

Location

Eastern Europe

Posted

2 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Sales Team Lead

Best Service Team

Role Description We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. - Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit. - Monitor daily performance dashboards, identify trends, and implement corrective actions quickly. - Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching. - Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations. - Set clear sales targets and ensure consistent accountability across the team. - Analyze team performance and provide clear reporting and insights to management. - Foster a culture of ownership, transparency, high performance, and continuous improvement. - Ensure compliance with internal processes, quality standards, and company policies. Qualifications - 2+ years of experience leading sales or call center teams of 10+ people. - Native or fluent Portuguese with good working English. - Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics. - Proven ability to coach, motivate, and develop high-performing sales teams. - Excellent communication, leadership, and organizational skills. - Ability to thrive in a fast-paced, performance-driven environment. - Experience in iGaming, sales, or customer retention is a strong advantage. - Based in Portugal or Eastern Europe. Benefits - Competitive salary with performance-based bonuses. - 100% fully remote work. - Full onboarding and ongoing leadership development. - Opportunity to lead one of the company's highest-impact commercial teams. - International, supportive, and high-performance working environment. - Clear opportunities for career growth within the business.

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