Best Service Team

Role Description We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. - Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit. - Monitor daily performance dashboards, identify trends, and implement corrective actions quickly. - Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching. - Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations. - Set clear sales targets and ensure consistent accountability across the team. - Analyze team performance and provide clear reporting and insights to management. - Foster a culture of ownership, transparency, high performance, and continuous improvement. - Ensure compliance with internal processes, quality standards, and company policies. Qualifications - 2+ years of experience leading sales or call center teams of 10+ people. - Native or fluent Portuguese with good working English. - Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics. - Proven ability to coach, motivate, and develop high-performing sales teams. - Excellent communication, leadership, and organizational skills. - Ability to thrive in a fast-paced, performance-driven environment. - Experience in iGaming, sales, or customer retention is a strong advantage. - Based in Portugal or Eastern Europe. Benefits - Competitive salary with performance-based bonuses. - 100% fully remote work. - Full onboarding and ongoing leadership development. - Opportunity to lead one of the company's highest-impact commercial teams. - International, supportive, and high-performance working environment. - Clear opportunities for career growth within the business.

Role Description Embark on a Sales Journey with Us as an Outbound Call Sales Agent! 🇩🇪 As an Outbound Call Sales Agent targeting the German market, you will initiate conversations with potential clients, showcasing our products and services and driving our sales initiatives. - The Connector: Make outbound calls to prospects in Germany, introducing our offerings with enthusiasm and professionalism. - The Closer: Understand customer needs and present appropriate solutions that resonate with them. - The Record Keeper: Maintain accurate records of all sales activities and customer interactions in our CRM system. - The Team Player: Collaborate with colleagues to share insights and improve sales strategies. - The Learner: Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques. Qualifications - Fluent in German and English, both written and spoken. - Prior experience in sales or customer service roles is preferred. - Outstanding communication and interpersonal skills. - Strong negotiation and persuasive abilities. - Results-oriented with a passion for meeting targets. - Able to thrive in fast-paced and dynamic environments. - Excellent problem-solving skills with the ability to address customer objections effectively. Benefits - 🌍 Remote Work Flexibility – Enjoy working from home. - ⏰ Flexible Schedule – Tailor your work hours to fit your lifestyle, giving you the freedom to achieve a perfect work-life balance. - 🎯 Engaging and Innovative Products – Work on exciting projects that keep you motivated and inspired every day. - 💸 Performance-Based Rewards – Your hard work pays off with competitive salary and bonuses directly tied to your success. - 📚 Continuous Learning Opportunities – Grow your skills and knowledge with access to training, workshops, and development programs. - 🚀 Clear Path to Career Advancement – Unlock your potential with strong prospects for career growth and progression within the company.