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UBC

Patients First. Powered by Evidence.

Senior Director, Patient Services – HUB

DirectorDirectorFull TimeRemoteSeniorTeam 1,001-5,000Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree10 yrs expEnglish

Job Description

Senior Director, Patient Services – HUB

UBC

• Responsible for managing and driving the execution of assigned programs/projects, delegating responsibility to team members, project support resources, and core Patient Services leaders for driving change management. • Ensure quality and service standards are maintained along with client-specific contractual requirements. • Oversees the implementation of new requests from the client. • Foster ongoing client relationships by troubleshooting escalated issues, acting with authority, and communicating with transparency. • Responsible for managing the program level and corporate level financial targets, client retention, service level targets, performance reviews, business reviews, and development of Patient Services staff. • Develop and build leadership talent and capability within the team and direct reports. • Provide stretch learning and development assignments to leaders. • Ability to travel up to 50% to attend related client meetings/conferences as needed. • Actively participates in in-person and virtual meetings/events (internal and external).

Job Requirements

  • Bachelor’s degree or equivalent experience
  • 10 – 15 years of relevant experience, or a Master’s degree with 8 – 12 years of relevant experience
  • Excellent verbal and written communications and presentation skills
  • Excellent PC Skills, including Microsoft Office suite, Internet, and Outlook
  • Proven leadership skills, team-orientation, and a proactive and optimistic management style
  • Ability to work well under pressure, cross-functionally, to solve complex problems, and to improve quality and service
  • Ability to manage toward budget, service, and quality goals

Benefits

  • Remote opportunities
  • Competitive salaries
  • Growth opportunities for promotion
  • 401K with company match*
  • Tuition reimbursement
  • Flexible work environment
  • Discretionary PTO (Paid Time Off)
  • Paid Holidays
  • Employee assistance programs
  • Medical, Dental, and vision coverage
  • HSA/FSA
  • Telemedicine (Virtual doctor appointments)
  • Wellness program
  • Adoption assistance
  • Short-term disability
  • Long-term disability
  • Life insurance
  • Discount programs

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