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Client Success Project Manager
Location
Canada
Posted
18 days ago
Salary
C$70K - C$90K / year
Seniority
Lead
No structured requirement data.
Job Description
Client Success Project Manager
Agility PR Solutions
Role Description The Client Success Project Manager is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests. This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity. The Client Success Project Manager combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment. What You’ll Do - Develop and manage detailed project plans, schedules, workflows, and tactical briefs across cross-functional teams. - Forecast and manage resourcing throughout the project lifecycle to ensure efficient delivery and team utilization. - Ensure projects are delivered on-time, on-budget, and aligned with quality assurance standards and business objectives. - Monitor project budgets, track costs, and gross margins across each and overall deliverables. - Identify and implement opportunities to improve workflows, scalability, processes, and overall project performance. - Track project milestones, dependencies, risks, and delivery timelines to ensure successful execution. - Proactively identify and mitigate delivery risks and escalate issues when necessary. Capacity Planning & Operational Excellence - Monitor workload, team capacity, and resource allocation across functions. - Identify bottlenecks and recommend process or staffing improvements. - Establish and maintain delivery standards and quality controls. - Support leadership with resource forecasting and capacity planning to ensure delivery commitments can be met. Cross-Functional Coordination - Serve as the central coordination point between Media Insights, Client Success, Monitoring, and Leadership. - Communicate priorities, timelines, risks, and delivery status to stakeholders. - Ensure teams remain aligned on deliverables and client commitments. - Facilitate project status meetings and delivery reviews to ensure accountability and alignment across stakeholders. Process Improvement & Reporting - Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows. - Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance. - Use data and insights to improve turnaround times, predictability, and client satisfaction. - Develop and maintain reporting on delivery metrics, resource utilization, and project performance to support operational decision-making. Qualifications - 3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field. - Experience managing multiple projects, deadlines, stakeholders, and competing priorities in a fast-paced environment. - Strong organizational and planning skills with the ability to prioritize work, manage dependencies, and keep projects moving forward. - Experience using project management and workflow tools such as Asana, Monday.com, Jira, Smartsheet, Wrike, or similar platforms. - Ability to identify risks, remove roadblocks, and coordinate work across multiple teams to ensure successful delivery. - Strong communication and stakeholder management skills, with the ability to work effectively with both internal teams and clients. - Comfortable operating in environments that balance planned work with reactive requests, shifting priorities, and tight deadlines. - Experience creating reports, dashboards, or tracking mechanisms that provide visibility into project status, team capacity, and delivery performance. - Curious and solutions-oriented mindset with a passion for improving processes, workflows, and team efficiency. - Highly organized, detail-oriented, proactive, and accountable. - Ability to remain calm under pressure, navigate ambiguity, and adapt to changing business needs. - Experience in media intelligence, PR, agency, analytics, research, SaaS, or client delivery environments is considered an asset. - Experience leveraging AI tools, workflow automation, or process optimization to improve efficiency and scalability is considered an asset. Benefits - Fully remote work environment. - Collaborative culture – and key tools enabling it. - Competitive compensation package. - Health, Dental & Vision benefits. - RRSP matching. - Life Insurance. - Employee Assistance Program (EAP). - Career Development & Progression opportunities. - Paid Vacation, Personal Days, and Sick days. - Flex Fridays in Summer, Week off between Christmas and New Years. - No Internal Meetings Fridays. - Total Compensation for this role is expected to fall within the range of $70,000 – $90,000 CAD annually.
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SynoptekWe are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability.
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