• Lead, train, and support a team of care coaches in their daily responsibilities. • Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support. • Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care. • Conduct regular team meetings and 1:1s to provide ongoing feedback and support. • Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth. • Assist in the onboarding and ongoing training of new care coaches.

• Coach clients through personal and professional development using a blend of business acumen, mindset reprogramming, and leadership frameworks. • Facilitate 1:1 and group coaching sessions tailored to client needs and business stage. • Diagnose business challenges and co-create actionable strategies around leadership, revenue growth, team dynamics, and operations. • Develop custom coaching materials, exercises, and playbooks that can scale across our client base. • Serve as a trusted advisor and accountability partner to entrepreneurs navigating complex business environments. • Partner with the AlterCall executive team to evolve our coaching methodology and expand our impact. • Support key internal initiatives, including leadership development, team alignment, and operational coaching.

• Utilize a collaborative process of assessment, planning, implementation, and evaluation to engage and promote members • Provide coaching and support to empower the member to meet their personal wellness goals • Develop and monitor established plans of care, in collaboration with the member • Assess a member’s appropriateness for coaching and coordination into other levels of care and/or resources as needed

Role Description The University of Miami Division of Enrollment Management has an exciting opportunity for a temporary part-time File Reader to work remote. The Enrollment Management Reader reviews and prepares undergraduate domestic applications for the admission committee. - Reads undergraduate applications. - Reviews high school transcripts, standardized test scores, recommendations, and essays. - Calculates GPAs for all transcripts. - Supports office programs and projects. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - Bachelor’s degree in relevant field required. - Minimum 1 year of relevant experience required. - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. - Any relevant education, certifications and/or work experience may be considered. Company Description The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. - With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. - We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. - United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. - The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.