Role Description The University of Miami Division of Enrollment Management has an exciting opportunity for a temporary part-time File Reader to work remote. The Enrollment Management Reader reviews and prepares undergraduate domestic applications for the admission committee. - Reads undergraduate applications. - Reviews high school transcripts, standardized test scores, recommendations, and essays. - Calculates GPAs for all transcripts. - Supports office programs and projects. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - Bachelor’s degree in relevant field required. - Minimum 1 year of relevant experience required. - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. - Any relevant education, certifications and/or work experience may be considered. Company Description The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. - With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. - We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. - United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. - The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

• Empowers members to effectively self-manage their own chronic conditions • Assess and identify individual member’s needs to appropriately educate/coach • Coaching approach congruent with Motivational Interviewing • Follow scheduling best practices to meet coaching utilization and member needs • Actively participates in process improvement with a positive attitude • Provide support to other coaches through mentoring

• Seguire le persone in modo attento e partecipato come coach psicologo. • Collaborare all'interno di un network di professionisti nella salute mentale. • Offrire supporto e terapia psicologica tramite un modello online. • Partecipare a intervisioni e corsi di formazione per migliorare le proprie competenze.

• Lead qualification & appointment booking • Qualify incoming leads quickly, in a structured way and secure commitment • Book appointments with genuine commitment • Actively manage show rate: confirmations, preparation, pre-qualification • Maintain and document leads accurately in the CRM (Salesforce) • Communication & building commitment • First contact via phone (Aircall) or WhatsApp • Evoke genuine interest, address objections early, build commitment • Ensure a clean and complete handover process to the closer • Keep your KPIs in view: show rate, appointments, and cash collected • Actively work on your own development – accept and implement call feedback • Be part of a high-performance culture that takes results seriously • Perform thorough follow-up.