• Serve as a strategic partner to clients and Account Executives, providing consultative insights and proactive campaign recommendations to drive success. • Maintain a deep understanding of Valpak’s advertising products and services, positioning yourself as the implementation and technical expert for internal and external stakeholders. • Manage the end-to-end campaign lifecycle, including creative assets, targeting, production timelines, and performance verification. • Collaborate closely with Account Executives to ensure seamless communication, timely delivery, and resolution of client needs. • Develop and maintain product knowledge resources and FAQs to support consistent communication and education for clients and sales partners. • Monitor campaign performance, contractual deliverables, and revenue projections while identifying potential risks or opportunities to optimize outcomes. • Respond to client inquiries, generate reports, perform market analysis, secure mailing geographies, and facilitate creative processes to ensure campaign accuracy and success. • Partner with internal departments to align on campaign logistics, creative strategy, and client expectations to ensure exceptional service delivery. • Participate in sales meetings and client discussions as the Valpak product and campaign expert, contributing to account growth and retention strategies. • Perform other duties and initiatives that support overall client and sales success.

• Synthesize go-to-market strategy and apply client-specific lens • Advising sales teams on relevant trends, research, and product readiness • Provide recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices • Create lasting client value by owning and executing key delivery activities • Support key sales activities through tailoring of messaging, content, and offering configuration • Collaborate with the sales team to provide a high level of value and customer satisfaction

• Following corporate established guidelines coordinate and/or facilitate Continuous Improvement activities targeted at cost reduction, productivity and process optimization • Evaluate process improvement opportunities, define process metrics, and develop improvement plans • Coordinate with other departments to identify and prioritize process improvements • Gathers, analyzes and interprets data through inspection and evaluation of current processes • Prepare reports, charts, tables and other visual aids to summarize operations and highlight findings • Review standards and process document changes, additions and deletions following the Document and Data Control Standard Practice • Ensure conformance with overall company standards relating to documentation and record systems • Maintain all documentation needed to satisfy process standards including quality records, training records, non-conformance/corrective action records and internal audit records • Monitor compliance to Non-conformance and Corrective Action Standard Practice • Assist in planning and preparing quality, procedural and process training

Role Description The National Radio Astronomy Observatory (NRAO) is seeking a forward-thinking, transformational Manager of Network Services to lead the Observatory’s Network Services Team through a period of significant modernization and organizational change. This leader will serve as the NRAO’s Network executive, responsible for: - Redefining Network capabilities - Modernizing Network infrastructure and services - Strengthening relationships between the Network Services Team and stakeholders - Advancing IT automation across all network layers - Scaling networks for the next generation of radio astronomy - Transforming organizational culture, processes, and delivery models - Driving continuous process improvement throughout Network Services This is not a maintenance role — it is a change-agent leadership position for someone who thrives in complex environments, inspires teams, and leads modernization efforts from vision to execution. Qualifications - Bachelor's degree in a related field - Five years or more of IT management experience - Excellent written and oral communication skills - Experience modernizing a large-scale IT environment Requirements - Ability to safely lift 40lbs on a regular basis - Observatory employees must be authorized to work in the United States - The Observatory presently cannot sponsor H-1B visas for this position Benefits - Comprehensive total rewards package, subject to eligibility requirements - Competitive compensation and recognition for performance - Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave) - Medical, dental, and vision plans effective on the first day of employment - Retirement benefit contributes an amount equal to 10 percent of a qualified participant’s base pay with no required employee contribution - Optional supplemental, tax-deferred plan for employee retirement contributions Application Instructions Select the “Apply” button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position. Equal Opportunity Employer Statement AUI is an equal opportunity employer. To view our complete statement, please visit https://public.nrao.edu/careers/ . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to resumes@nrao.edu .