• Following corporate established guidelines coordinate and/or facilitate Continuous Improvement activities targeted at cost reduction, productivity and process optimization • Evaluate process improvement opportunities, define process metrics, and develop improvement plans • Coordinate with other departments to identify and prioritize process improvements • Gathers, analyzes and interprets data through inspection and evaluation of current processes • Prepare reports, charts, tables and other visual aids to summarize operations and highlight findings • Review standards and process document changes, additions and deletions following the Document and Data Control Standard Practice • Ensure conformance with overall company standards relating to documentation and record systems • Maintain all documentation needed to satisfy process standards including quality records, training records, non-conformance/corrective action records and internal audit records • Monitor compliance to Non-conformance and Corrective Action Standard Practice • Assist in planning and preparing quality, procedural and process training

Role Description The National Radio Astronomy Observatory (NRAO) is seeking a forward-thinking, transformational Manager of Network Services to lead the Observatory’s Network Services Team through a period of significant modernization and organizational change. This leader will serve as the NRAO’s Network executive, responsible for: - Redefining Network capabilities - Modernizing Network infrastructure and services - Strengthening relationships between the Network Services Team and stakeholders - Advancing IT automation across all network layers - Scaling networks for the next generation of radio astronomy - Transforming organizational culture, processes, and delivery models - Driving continuous process improvement throughout Network Services This is not a maintenance role — it is a change-agent leadership position for someone who thrives in complex environments, inspires teams, and leads modernization efforts from vision to execution. Qualifications - Bachelor's degree in a related field - Five years or more of IT management experience - Excellent written and oral communication skills - Experience modernizing a large-scale IT environment Requirements - Ability to safely lift 40lbs on a regular basis - Observatory employees must be authorized to work in the United States - The Observatory presently cannot sponsor H-1B visas for this position Benefits - Comprehensive total rewards package, subject to eligibility requirements - Competitive compensation and recognition for performance - Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave) - Medical, dental, and vision plans effective on the first day of employment - Retirement benefit contributes an amount equal to 10 percent of a qualified participant’s base pay with no required employee contribution - Optional supplemental, tax-deferred plan for employee retirement contributions Application Instructions Select the “Apply” button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position. Equal Opportunity Employer Statement AUI is an equal opportunity employer. To view our complete statement, please visit https://public.nrao.edu/careers/ . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to resumes@nrao.edu .

• Processes applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients. • Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients. • Services client accounts with oversight of Producers or Account Executives, which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments. • Conducts renewal process with oversight of Producers or Account Executives, including exposure analysis for client (e.g., reviews census/experience data, contractual requirements for insurance), strategizes with Producer/Account Executive and client regarding whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives (with full authority from EPIC to act on its behalf), prepares proposal, and oversees accuracy of insurance binder. • Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of team. • Maintains client files in appropriate systems; prepares billing and provides standard office/administrative support. • Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues; • Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist clients in making coverage changes; • Responsible for timely, accurate invoicing and monthly expirations; • Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity;

• Serve as the main Sponsor, CRO and PI site, contact on assigned studies • Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you • Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation • Demonstrate advanced understanding of multiple types of Protocol and Site Submissions • Document and execute client customizations as requested; process change requests for approved Protocols • Manage vendor relations and documentation for foreign language translations • Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error • Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt • Escalate any customer or timeline issues to management