• Leads the identification, definition, and documentation of solution architecture, technical design, and interface requirements through thorough analysis of technical and business processes • Serves as a liaison between clients, health services, technology, and training teams to determine appropriate EDI and interoperability solutions, and to review, identify, clarify, and resolve solution requirements • Identifies inconsistencies, risks, and gaps within complex business, data, and integration workflows • Provides architectural guidance and oversight to business analysts and engineers in planning, analysis, and execution of requirements and solution documentation

• Partner with Sales to qualify opportunities, lead technical discovery, and shape evaluation plans tied to customer success criteria. • Design and deliver compelling demos of our full stack—tailoring messaging for both technical and executive audiences. • Own the technical POC process: define scope, success metrics, architecture, timeline, and stakeholder alignment; ensure clean handoffs into production. • Build strong relationships with customer stakeholders, including engineering leaders, platform teams, and security/infra owners. • Translate technical requirements into solution designs that map directly to business outcomes (latency, throughput, cost, reliability, security). • Produce high-quality enablement assets (demo environments, evaluation playbooks, reference architectures, FAQs) to scale the team’s effectiveness. • Provide high-signal feedback to Product/Engineering/Research based on recurring objections, feature gaps, and competitive dynamics.

• Act as a strategic co-pilot to the AEs, independently leading the technical evaluation phase. • Expertly demonstrate the comprehensive Vector Solutions suite, prescribing the exact right solution to address stringent government compliance, security, and technical requirements. • Act as a premier thought leader and domain expert in the market. • Go beyond standard duties to actively build the Vector brand by creating new content, driving high-profile webinar strategies, and speaking as a featured industry ambassador at government tradeshows and conferences. • Conduct deep-dive needs assessments. Translate complex agency requirements into actionable, scoped presentation strategies and solution designs. • Leverage data visualization tools (like Power BI) to build compelling dashboards, highlight key metrics, and demonstrate clear ROI during executive-level presentations and technical evaluations. • Work hand-in-hand with the proposal and sales teams to provide expert technical responses for complex proposals (including RFPs, RFQs, and RFIs) and co-present customized product strategies directly to agency leadership and key stakeholders. • Partner strategically with existing clients to deeply understand their evolving needs, proactively identifying opportunities to introduce additional modules or products from our suite to solve their ongoing challenges. • Serve as an informal leader on the SE team. Lead internal training initiatives, coach peers on product enablement and technical processes, and set the standard for demo excellence. • Work cross-functionally across departments, serving as a critical feedback loop for our product development team to ensure our technology solutions and future roadmap align perfectly with our clients' mission-critical goals.

• Execute the Technical Win: Partner seamlessly with Account Executives to deliver expert demonstrations of the comprehensive Vector Solutions suite, strategically tailoring the appropriate solution(s) to address the unique compliance, security, and technical requirements of government agencies. • Be the Architect: Conduct deep-dive needs assessments. Translate complex agency requirements into actionable presentation strategies and solution designs. • Data-Driven Storytelling: Leverage data visualization tools (like Power BI) to highlight key metrics and demonstrate clear ROI during client presentations and technical evaluations. • Partner on Proposals: Work hand-in-hand with the proposal and sales teams to provide expert technical responses for complex proposals (including RFPs, RFQs, and RFIs) and co-present customized product strategies directly to agency leadership and key stakeholders. • Deliver Impactful Webinars: Act as a subject matter expert for scheduled marketing webinars, working from provided topics and discussion points to deliver compelling, highly technical presentations to our public sector market. • Be an Active Industry Ambassador: Represent Vector Solutions at government tradeshows and conferences. Go beyond basic booth support by actively engaging attendees, driving prospects to the booth, and conducting on-site technical meetings and demonstrations. • Ensure Client Success: Act as the technical project manager during the demonstration and evaluation phase, ensuring outcomes meet government client expectations before the final handoff to the implementation team. • Drive Account Expansion: Partner with existing clients to deeply understand their evolving needs, proactively identifying opportunities to introduce additional modules or products from our suite to solve their ongoing challenges. • Elevate the Team: Lead internal training initiatives for various teams, coaching them on product enablement, product updates, and technical processes. • Collaborate & Shape the Product: Work cross-functionally across departments, serving as a critical feedback loop for our product development team to ensure our technology solutions and future roadmap align perfectly with our clients' mission-critical goals.