• Owning a portfolio of retainer clients (N4+) as their primary strategic contact at N4 Studio • Leading roadmapping, prioritisation, and performance reviews across your accounts • Translating client goals into clear, actionable briefs for design, development, and content teams • Proactively identifying and driving account expansion opportunities, including Webflow’s Optimise and Analyse products, and presenting them as natural recommendations • Managing retainer budgets month by month, scoping work accurately and catching scope or budget risks early • Running regular governance calls and producing reporting that clients actually find valuable • Contributing to how the Client Success function operates, including improving how we scope, brief, and track delivery • Staying current on digital marketing trends, particularly in SEO/AEO and web performance, to bring informed perspective to client conversations

• Processing, recording and reconciling financial transactions • Review of accounts payable, cash disbursements, billings and cash receipts • Assisting with the month-end and year-end closing process • Supervising collections, and reviewing fixed assets, taxes, and franchise taxes • Preparing day-to-day and month end close entries including payroll administration • Developing and maintaining an understanding of the accounting operations • Obtaining a working knowledge of the client's accounting software packages

Role Description We’re looking for a Senior Digital Account Manager who is more than a relationship-keeper, someone who is a genuine strategic partner to our clients. This is a retainer-focused role: you’ll own a portfolio of ongoing client accounts, not just one-off projects. - You understand digital and can speak credibly about web platforms, CMS, performance, SEO, and digital marketing strategy. - You brief delivery teams clearly enough that things actually get built right. - You proactively see where clients can grow and bring those ideas to them. - This role is about owning the client relationship at a strategic level: understanding their goals, spotting opportunities, managing their retainer budget wisely, and ensuring the work we deliver moves their business forward. - Note: We build exclusively on Webflow. Prior Webflow experience is a strong advantage; solid knowledge of modern web platforms is the minimum requirement. Qualifications - 5+ years in a digital or creative agency, with at least 2 years in a Senior Account Management or Client Success role. - A proven track record managing retainer accounts, not just projects, with the ability to grow and deepen relationships over time. - Commercially sharp, with a clear instinct for spotting upsell and expansion opportunities and presenting them naturally to clients. - Technically credible in conversations about web platforms, CMS, performance, SEO/AEO, and digital marketing strategy. - A strong communicator and natural relationship-builder across both client and internal stakeholders. - Calm and structured when priorities shift, with the ability to juggle multiple accounts without anything falling through the cracks. - Experienced with tools like Webflow, Figma, Slack, and project management platforms. - Webflow experience is a significant advantage. - Comfortable working across time zones, particularly with teams and clients in New Zealand, Australia, North America, the UK, and EU. - Full professional English proficiency required; resume must be submitted in English. Requirements - Owning a portfolio of retainer clients (N4+) as their primary strategic contact at N4 Studio. - Leading roadmapping, prioritisation, and performance reviews across your accounts. - Translating client goals into clear, actionable briefs for design, development, and content teams. - Proactively identifying and driving account expansion opportunities, including Webflow’s Optimise and Analyse products, and presenting them as natural recommendations. - Managing retainer budgets month by month, scoping work accurately and catching scope or budget risks early. - Running regular governance calls and producing reporting that clients actually find valuable. - Contributing to how the Client Success function operates, including improving how we scope, brief, and track delivery. - Staying current on digital marketing trends, particularly in SEO/AEO and web performance, to bring informed perspective to client conversations. Benefits - Remote-first with a strong global culture built for async and cross-timezone work. - Direct access to Webflow’s product team and roadmap. - A genuine seat at the table as the Client Success function scales. - Real scope to grow into a more senior role as the team expands. - Work with a diverse international team across New Zealand, Australia, North America, the UK, and EU. How to Apply Please submit your resume in English. Applications without an English-language resume will not be reviewed. We’re looking for someone who can hit the ground running; if this sounds like you, we’d love to hear from you.

Role Description Ensure delivery of exceptional service to Gallagher’s AHS-ICHRA clients by proactively managing assigned accounts and serving as a regional support resource for ICHRA clients and service teams associated with the primary branch within a specific region. - Know ICHRA Sales and Installation Cycle - Complete the TPA Panel Modeling and Installation Training - Complete ICHRA Document Storage and Compliance Training - Communicate resources available within Gallagher to fill white space needs (Ancillary Benefits, Comms Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.) - Accountable for 95% client retention - Manage increasingly complex accounts and funding type based on experience with supervision - Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business - Resolve service-related issues independently, involving more experienced Account Management team members when needed - Utilize Gallagher’s resources (Underwriting, Compliance), available tools (Excel, PowerPoint), established work products and advanced knowledge (benefits, self-funding etc.) to maximize efficiency and effectiveness in client deliverables - Possess strong oral and written communication skills, demonstrated through the ability to effectively present in client meetings, lead calls, and correspond via email - Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners - Maintain proficiency in all AHS and GBS professional standards - Prepare the RFP, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentation - Leverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors and internal partners - Possess ability to articulate account management role in client engagement - Maintain and prioritize a task list on a regular basis - Provide support to local GBS office by completing ad hoc administrative tasks as needed - Be innovative and don’t be satisfied with the status quo! Generate new and practical ideas, always look to improve - Maintain up-to-date ICHRA records in Document Management System (DMS) - Comply with Gallagher’s processes, BOSS standards and office initiatives - Complete training and professional development to gain understanding of the insurance industry and GBS processes - Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way Qualifications - Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. - License required. - Able and willing to travel approximately 25% of the time. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... Company Description Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics.