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BrowserStack

The most reliable web and mobile app testing platform on the market.

Renewals Specialist

GeneralGeneralFull TimeRemoteMid LevelTeam 501-1,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

20 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishSalesforce

Job Description

Renewals Specialist

BrowserStack

• Manage customer contract renewal process and present to key clients and senior-level executives to negotiate and close contract renewals. • Establish and maintain long-term relationships to maximize future retention and revenue opportunities • Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time. • Coordinate with BrowserStack customer-facing teams to meet, develop and implement strategic retention plans to accommodate goals. • Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention. • Manage account and contact information through the entire customer lifecycle process using Salesforce.com • Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts

Job Requirements

  • 1-3 years of Renewals or Account Management experience in a SaaS organisation
  • Strong communication and negotiation skills - competent at providing clear and concise guidance through emails, over the phone, or in-person with a casual and confident tone.
  • Ability to cross-collaborate effectively
  • Knowledge of SFDC or similar CRM tools

Benefits

  • Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
  • Gratuity as per payment of Gratuity Act, 1972
  • Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
  • Remote-First work environment that allows our people to work from home
  • Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

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