HighLevel logo
HighLevel

The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

Staff Product Manager – Voice AI

Product ManagerProduct ManagerFull TimeRemoteLeadTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

2 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

Staff Product Manager – Voice AI

HighLevel

• Own the strategy, execution, and quality bar for HighLevel’s VoiceAI product. • Deeply understand agencies, local businesses, call-heavy industries, and the operational jobs VoiceAI must perform. • Define and drive the product vision, roadmap, and success metrics for HighLevel VoiceAI. • Partner closely with engineering on telephony architecture, speech behavior, and infrastructure scalability. • Work with design to simplify VoiceAI setup and agent testing. • Improve the quality of AI agent behavior through better prompts and customer feedback loops. • Ensure VoiceAI can update contact records, trigger workflows, and collect structured fields. • Build integrations between VoiceAI and other business tools. • Drive monetization and adoption of VoiceAI and AI Employee plans.

Job Requirements

  • 8–12 years of product management experience, with meaningful experience owning complex B2B SaaS, AI, communication, automation, CRM, or platform products.
  • Prior experience as a Staff PM, Principal PM, Lead PM, or equivalent senior IC product role.
  • Strong product judgment in AI-driven user experiences, especially where reliability, trust, latency, and outcome quality matter.
  • Deep fluency in at least one of the following areas: voice AI, contact center software, telephony, conversational AI, workflow automation, CRM, customer communications, AI agents, or developer platforms.
  • Technical enough to work credibly with engineering on LLM behavior, APIs, webhooks, telephony systems, latency, data pipelines, observability, model trade-offs, and scalability.
  • Strong systems thinking: able to connect VoiceAI with contacts, calendars, conversations, workflows, opportunities, knowledge base, billing, permissions, and reporting.
  • Clear understanding of SMB and agency-led SaaS models.
  • Strong customer empathy and ability to translate messy real-world use cases into simple, scalable product experiences.
  • Strong analytical ability.
  • High ownership and execution velocity.
  • Excellent written and asynchronous communication skills.
  • Comfortable making hard prioritization calls across customer asks, quality improvements, revenue opportunities, technical debt, and compliance constraints.

Benefits

  • EEO Statement: The company is an Equal Opportunity Employer.
  • Voluntary demographic information for compliance with government recordkeeping, reporting, and legal requirements.
  • Privacy Policy available for review before application.

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