Role Description The Resident Engineer reports into the Global Services (GS) division of Networks as part of the Advanced Services (AS) team, typically dedicated to a single customer. Advanced Services is an additional support option, which requires the purchase of a support contract. Resident Engineers are expected to be fluent not only in networking technology and general networking, but also in the specific customer deployments and use cases they support. Resident Engineers are the primary technical support contact for customers that purchase Advanced Services, and work with the customer directly and daily. They are entrusted to access customer production equipment to perform troubleshooting and repair. In this position, the primary role is one of “break/fix”, where the engineer’s mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. Resident Consultants extend this role to include proactive design and implementation guidance as well as more advanced troubleshooting, repair, and communication skills. Key Tasks - Take ownership of customer issues, isolate networking product issues at configuration, network, hardware, or software levels, ensuring prompt service restoration and resolution to the customer’s satisfaction using a systematic problem-solving approach. - Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer’s networks, issues, and solutions. Keep AS management informed of all sensitive issues. - In higher support levels, replicate customer environments and issues in lab and work closely with Network Engineering teams in providing bug fixes, patches or workarounds on software issues reported by customer. - Provide necessary support for high profile technical escalations. Engage in email exchanges, conference calls and/or in-person meetings. Many RE's work inside the customer's facilities. - Develop and maintain skills in the core products and technologies. Take all necessary internal and external training required and highlight any need for new training as the customer's networks evolve. - Work with other technical teams within networking regarding new products and feature improvements for reliability, availability, and serviceability. This includes both SW and HW engineering groups. - Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs). - Develop a “Can-Do” attitude and suggest opportunities to improve the team's performance and increase the customer’s satisfaction. Qualifications - Typically requires 4+ years of network engineering experience. - Excellent engineering troubleshooting skills. - Strong communication and interpersonal skills. - Strong presentation skills. - JUNOS CLI experience. - Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX Products). - Must have experience with core routing BGP, OSPF, ISIS protocols. - Must have experience with MPLS, VPLS, L2VPNs, EVPN-VXLAN and QoS. - Experience with Python Scripting a plus. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach any career goals you have. - Unconditional Inclusion: A commitment to inclusivity and celebrating individual uniqueness. Salary Information The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. - United States of America: Annual Salary USD 81,500 - 187,500 in Texas. Company Description Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Role Description Become a part of our caring community as a Senior Network Performance Professional / Consultant at Humana, where you will help enhance provider performance and advance Humana's mission to deliver high-quality healthcare. You will work with providers to improve their STARs ratings and overall performance through strategic initiatives and relationship-building. You will report to the Manager, Network Performance. - Provider Collaboration: Work with providers to define and improve their goals related to interoperability, quality, value-based arrangements, and risk adjustment strategies. - Stars/Quality Program Expertise: Serve as an expert on the Stars/Quality program, educating physician groups on HEDIS, patient safety, and patient experience. Collaborate to develop tailored action plans and communicate actionable insights to improve performance. - Performance Improvement: Monitor and analyze provider performance data to identify areas for improvement. Implement strategies to enhance outcomes and provide ongoing support to providers. - Resource Liaison: Act as a liaison for providers to access Humana resources, educating and encouraging providers on the use of self-serve tools. Facilitate communication between providers and our teams to ensure seamless access to necessary support. - Reward Programs: Educate provider groups on reward programs and target metrics, collaborating to achieve established goals. Monitor and report on the effectiveness of reward programs, making recommendations for enhancements. - Provider Abrasion Resolution: Resolve provider abrasion issues, ensuring a positive and collaborative relationship between Humana and its providers. Implement strategies to minimize provider abrasion and enhance overall satisfaction. - Internal Collaboration: Partner with our teams to track and report market performance, ensuring alignment with organizational goals. Qualifications - 2 or more years of Experience with Medicare or managed care - Live in CST or EST and work during 8am-5pm CST or EST - 3 or more years of NCQA HEDIS measures, PQA Measures, CMS Star Rating System and CAHPS/HOS survey system - 1 or more years of understanding of Consumer / Patient Experience - 2 or more years of experience building relationships with physician groups and influencing execution of recommended strategy - 1 or more years of experience with focus on process and quality improvement - Comprehensive knowledge of all Microsoft Word, Excel and PowerPoint Requirements - Work remote with at least 10% travel. - To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. - While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Benefits - Medical, dental and vision benefits - 401(k) retirement savings plan - Time off (including paid time off, company and personal holidays, paid parental and caregiver leave) - Short-term and long-term disability - Life insurance and many other opportunities

Role Description Join a team of 30 telecommunications professionals responsible for supporting Cisco voice platforms across more than 400 locations and 50,000 endpoints throughout Sanford Health. - Establish, implement, and maintain enterprise standards for Cisco voice and telephony deployments. - Partner with Lead and Senior Telecom Engineers to prioritize communications infrastructure projects and operational initiatives across the organization. - Provide technical leadership for the design, deployment, maintenance, and optimization of Cisco telephony solutions. - Ensure the reliability, scalability, and security of enterprise communications platforms. - Monitor and maintain compliance with all applicable telecommunications regulations, industry standards, and legal requirements. - Collaborate with cross-functional IT and business teams to support strategic communications initiatives and enterprise growth. - Drive continuous improvement efforts, including process standardization, documentation, and operational best practices. - Serve as an escalation point for complex telecommunications issues and provide expert-level troubleshooting and resolution. This role offers the opportunity to influence enterprise-wide communications strategy while supporting a large-scale healthcare environment with critical voice and collaboration services. This position requires a telecommunications engineer with networking background. - Applies expert telecommunications and networking knowledge and experience to research, recommend, design, architect, and implement complex multi-vendor telecommunications solutions for the organization. - Responsible for analyzing business and technical requirements, identifying broad telecom and network design issues, and providing solutions that meet the organization’s needs. Leads the technical design and implementation of the organization's infrastructure, including LAN, WAN, wireless, and network security, to ensure the highest level of performance, reliability, and security for our telecommunications platforms. - Develops and implements network policies, procedures, and standards that align with industry best practices. - Provides technical leadership and mentorship to other telecommunications and network engineers. - Collaborates with other IT teams, business units, and stakeholders to understand their network requirements and provide solutions that meet their needs. - Develops and maintains network documentation, including network diagrams, configurations, and procedures. - Keeps abreast of emerging network technologies, trends, and best practices and provides proactive recommendations about future state goals and technologies. - Works with vendors and services providers to evaluate and implement new network technologies, tools, and services. - Develops disaster recovery and business continuity plans for the networking infrastructure. - Leads numerous concurrent network projects that improve upon the performance, reliability, and scalability of the network. - Works closely with infrastructure and security architects, network engineers, business analysts, leadership, and other stakeholders to ensure the timely completion of projects and proactive maintenance of the network. Must possess advanced technical knowledge and experience along with excellent communication, collaboration skills, and presentation skills across technology disciplines. - Must be able to work independently with minimal oversight as well as collaboratively as part of multi-disciplined teams. - Must possess strong analytical, problem-solving, and decision-making skills. - Must be able to prioritize and lead multiple projects and initiatives simultaneously. Qualifications - Bachelor’s Degree in Computer Science, Information Technology, or related technical field required. - Eight years experience in network engineering with at least two years in a senior or principal level role. - Advanced knowledge and experience with network routing, switching, LAN/WAN, wireless, network design and architecture, network protocols, and network security. - Proven ability to lead and mentor network engineers. - Advanced networking certifications desired. Company Description Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

• Troubleshooting and resolving network connectivity issues for financial institution clients through phone, email, and ticketing systems • Providing support for Cisco networking infrastructure including routers, switches, wireless controllers, and security appliances • Administering and supporting Palo Alto firewalls, including policy management, troubleshooting, and security configuration • Performing advanced routing, switching, and network security troubleshooting • Supporting Remote Access VPN (RA VPN) environments and related security services • Configuring and deploying new network locations, routers, firewalls, and related infrastructure • Working directly with telecommunications providers to troubleshoot circuit issues and coordinate service changes • Managing IP whitelisting and other network security-related requests • Supporting Meraki environments and SD-WAN technologies • Documenting troubleshooting activities, customer communications, and resolutions within internal ticketing systems • Collaborating with internal teams to ensure timely issue resolution and continuous service improvements • Delivering a high level of customer service while serving as a trusted technical resource for financial institution clients