• Maintain and expand client relationships through ongoing engagement • Assure client satisfaction and uncover additional potential to create value and additional revenue opportunities • Expand client relationships and build loyalty by developing a deep knowledge of client organizational structure and culture • Consult with clients to optimize check program performance • Identify and connect customer initiatives and needs to Deluxe solution capabilities • Develop and maintain account plans and customer engagement strategies • Provide feedback on market trends and opportunities • Capture key information and update corporate systems • Partner with Sales Executives and cross-functional partners to drive sales opportunities to closure • Secure client satisfaction by monitoring ongoing projects and initiatives

• Ability to work in partnership with senior clients to develop annual strategies for a B2B-focused client. • Ability to establish themselves as true business partners, thought leaders and innovators at DEPT. • Responsible for holding recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth. • Responsible for being the primary relationship holder for the client (B2B leader) within DEPT® • Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers • Responsible for high client retention and growth • Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients • Ability to reach out to clients directly when service issues arise • Ability to lead new business pitches and proposals alongside leadership and growth team • Ability to forecast, reconcile, and monitor client revenue and profitability • Must have a strong understanding of scope management, inclusive of how to track and manage, escalate scope pacing issues • Responsible for financial management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner • Ability to scope projects and retainers within budget and on brief • Ability to productize our services within a proposal and SOW • Ability to initiate conversations with clients around SOW adjustments • Ability to author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed • Ability to lead contract negotiations and oversee the implementation of commercial agreements • Ability to proactively pursue cross-sell & upsell opportunities to drive innovation, strategy, and organic revenue growth • Responsible for ensuring teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts • Ability to successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business • Ability to lead, line-manage, motivate and inspire a team • Ability to craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data • Familiarity with DEPT's service offerings & department leads with the ability to participate in conversations for complex projects or new offerings & know who to to bring into the conversation within DEPT • Responsible for ensuring delivery of work is to the highest possible standard • Ability to contribute to the creative process by sharing their ideas and experience • Ability to present work internally and externally to all levels of seniority • Responsible for ensuring all teams servicing their client(s) identify core issues, proactively develop plans to mitigate issues from restructuring account teams, have hard conversations both on client and employee side, rally team to overcome challenges, and deliver high client satisfaction (validated via CSAT surveys and regular check-ins) • Responsible for periodically reviewing team ways of working and identify opportunities for streamlining or improvement • Responsible for consistently assessing team/client fit, ensuring we have the right talent matched up to the right clients - based on expertise, communication/working styles • Responsible for ensuring new team members are properly onboarded to each account, not just with day-to-day knowledge & skills development, but by providing a full deep dive into each client’s business and priorities. • Ability to determine resolution for any cross-channel issues including performance, tracking, QA issues, etc. • Ability to resolve any collaborative roadblocks between teams • Ability to settle miscommunication or interpersonal issues within the group.

• Be a trusted advisor to your accounts through strategic thinking and prescriptive recommendations related to marketing, marketing technology, and marketing processes. You’ll bring a strong point of view and organize your thoughts into a well-articulated plan. • Take full ownership of renewals and expansions for your book of business, developing and driving strategic growth plans each quarter that identify new opportunities and untapped potential within your accounts. • Translate client business goals into comprehensive, integrated roadmaps that bring together data, creative, strategy, and technology components. • Lead the end-to-end process of pricing, scoping, and negotiating Statements of Work (SOWs) in close partnership with our Delivery team to align client needs with Stitch’s capabilities. • Be the main point of contact and trusted advisor for client stakeholders at multiple levels, building deep, multi-threaded relationships across our client’s marketing, product, data, and technology teams. • Take charge of regular client engagements, including meetings, quarterly business reviews, and onsite sessions — always with a clear agenda, defined outcomes, and actionable follow-ups. • Monitor client environments to identify early signals of changing needs, risks, or strategic shifts, and act swiftly to address them. • Work closely with Delivery Directors and other internal partners to ensure an aligned understanding of project health, resource allocation, margins, and forecasts. • Keep Delivery members fully informed and aligned so your clients experience a coordinated and seamless partnership. • Become an expert in Braze and its technology partners to anticipate customer needs and questions effectively. • Mentor Associate Client Partners by sharing best practices in commercial engagement, pipeline management, and stakeholder communication. • Contribute to the continuous improvement of the Client Partner organization by helping to develop playbooks, sales frameworks, and effective sales motions. • Share insights, successful patterns, and lessons learned across the team under guidance from the Executive Client Partners to boost overall team performance and impact.

We’re changing the way people connect to social care. At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Job Overview: The Channel Partner Manager will be responsible for supporting and successfully managing strategic channel partnerships which includes deepening our channel partner relationships & strategy, driving the success of these existing channel partners through go-to-market development and coordination, sales and marketing support, and furthering our integrated solution to support our partners in scaling to their existing customer base and new accounts.  This individual will oversee named channel partnership accounts to help findhelp accelerate its growth and drive channel partner success. To be successful in this role, the individual should have a proven track record in channel or partner sales enablement, exceptional communication skills, strong presentation abilities, experience managing executive relationships, and the ability to effectively engage a wide range of audiences. The Channel Partner Manager will report to the VP of Sales & Business Development. Healthcare industry experience is required for this role. Responsibilities and Duties: Manage key named channel partnerships that promote revenue and new customer growth. Develop, forecast, and maintain a detailed pipeline of channel deals. Support go-to-market planning for each channel partnership, which includes, but is not limited to: Partnering with marketing to develop press releases and collateral related to our partnership. Partnering with our channel partners' sales and customer success teams to understand their existing customer base and how we will partner with their team to roll this out. Document the total addressable market and revenue opportunity for findhelp. Support their team with developing materials, training, and sales support. Identify opportunities to develop case studies/success stories with our partners' customers (e.g., webinars, conferences, etc.). Develop bi-weekly touch points and pipeline reviews with our partners' sales and customer success leadership. Be a best practice expert in product positioning, demonstration of how the platform adds value and integrates with partners' solutions, our partners' customer base/market, marketing strategy, and sales enablement for our partners. Demonstrate top-notch planning and project management skills, comfortable managing competing priorities while consistently meeting (or exceeding) goals and overcoming challenges. Partner with marketing teams (internal and partners) to design and finalize program content (pitch collateral, case studies, battle cards, etc.). Own the creation and delivery of an enablement program for Channel Partners. Respond directly to partner sales/support questions, while simultaneously tracking unmet partner needs or trends to inform additional enablement investments. Qualifications: Healthcare industry experience is a requirement for this role . Four or more years of related SaaS experience. Strong ability to communicate value propositions for enterprise SaaS technology, in the healthcare space. Rich and broad experience and credibility across all aspects and disciplines within strategic partnerships (Strategy, Enablement, and Management). Exceptional interpersonal, networking, collaboration, communication skills, and cultural awareness. Demonstrated ability to create and implement high-impact strategic business plans. Demonstrated business acumen and ability to stay abreast of and incorporate relevant industry trends. Experience with C-suite level communications and presentations required. Ability to establish and expand partner relationships, influence outcomes, and communicate complex topics to a variety of audiences. Passion for innovation and excellence in achieving results. Must be flexible and adaptable; able to work in ambiguous situations. A thought leader and self-starter; strong sense of accountability and personal ownership. Promotes a diverse and inclusive culture. Bachelor's degree in a relevant discipline; advanced degree preferred. Travel: Travel may be required We value being together We believe being together enables stronger relationships, collaboration, and culture. This position is fixed hybrid and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado Perks at Findhelp •401k & equity grants •Free food and onsite gym at our Austin HQ •Paid parental leave •Competitive PTO & 10 paid holidays •Employee only paid Health, Dental, and Vision insurance •Dog-friendly office in Austin HQ •24/7 access to telemedicine and counseling •Book Purchasing Program We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff: •Culture Committee •Leadership Development Training •Paid Volunteering Time