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Contract Salesforce Support
Location
United States
Posted
136 days ago
Salary
$23 - $25 / hour
Seniority
Mid Level
Job Description
Contract Salesforce Support
Housing Connector
• Monitor and intake Salesforce tickets submitted by partner organizations • Review tickets for completeness, accuracy, and required information • Apply standard tags, categories, and priority levels based on defined rules • Perform basic, documented troubleshooting when applicable • Route tickets to the appropriate internal team or owner with clear notes and context • Send standard acknowledgment or clarification messages to partners using approved templates • Document all actions, updates, and outcomes in Salesforce • Identify duplicate, misdirected, or out-of-scope tickets and close or reroute accordingly • Escalate sensitive, complex, or policy-related issues using predefined criteria • Flag recurring partner issues or submission patterns that suggest system or process gaps
Job Requirements
- 2+ years of experience in operations support, administrative support, or CRM-based roles
- Hands-on experience working in Salesforce or a comparable CRM/ticketing system
- Strong attention to detail and consistent documentation habits
- Ability to manage a steady volume of routine requests accurately and efficiently
- Clear, professional written communication skills
- Comfort following defined workflows without improvising beyond scope
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