• Manage a shared, partner-facing inbox, triaging and responding to incoming queries • Route requests to the appropriate internal stakeholders when needed • Independently respond to standard or recurring queries with accuracy and clarity • Support onboarding and ongoing partner communications • Collaborate internally to gather information and resolve partner questions • Process and approve operational requests within internal systems • Contribute to building and improving documentation and FAQs

Role Description Abacus is seeking a dynamic and detail-oriented Technical Project Manager to join our growing team in Lahore. The successful candidate will lead a range of client projects from inception to completion ensuring they are delivered on time, within budget, and aligned with high-quality standards. This role is ideal for a proactive problem-solver with a strong technical foundation, excellent stakeholder management skills, and a passion for delivering exceptional results. The Project Manager will work closely with clients and cross-functional teams, contributing directly to the success and growth of our consultancy. Key Responsibilities: - Project Planning & Initiation: - Define project scope, goals, and deliverables in collaboration with clients and internal teams. - Develop detailed project plans, including timelines, budgets, resource allocation, and risk assessments. - Conduct kickoff meetings and ensure alignment across all stakeholders. - Define project tasks and allocate resources effectively. - Project Execution & Monitoring: - Drive day-to-day project operations, ensuring progress aligns with planned objectives. - Monitor timelines, budgets, deliverables, and resources. - Identify risks and develop mitigation strategies proactively. - Utilize project management tools for tracking and reporting. - Maintain consistent communication with project teams and stakeholders. - Stakeholder Management: - Foster strong relationships with clients and internal teams. - Provide clear, timely updates on project status, changes, and challenges. - Manage expectations and maintain a high level of client satisfaction. - Lead stakeholder meetings and presentations. - Technical Insight: - Understand key technical aspects relevant to project scope (e.g., software development, IT systems, engineering processes). - Bridge communication between technical and non-technical stakeholders. - Collaborate with technical teams to ensure feasibility and quality delivery. - Identify and resolve technical risks and constraints. - Project Closure: - Ensure all deliverables are completed, approved, and documented. - Lead post-project evaluations to capture lessons learned. - Prepare and present closure reports and ensure proper archiving. Qualifications - Bachelors degree in Project Management, Engineering, Computer Science, Business Administration, or related field. - 3-5 years of hands-on project management experience. - Proven success managing multiple projects and meeting tight deadlines. - Strong command of project management methodologies (Agile, Waterfall, etc.). - Technical understanding of relevant domains (e.g., software development lifecycle, data analytics, cloud solutions). - Excellent written and verbal communication skills. - Strong leadership, analytical, and problem-solving capabilities. - Proficiency with project management tools such as Jira, Asana, Microsoft Project, etc. - PMP certification (or equivalent) is a strong plus. Requirements - Project Planning & Execution - Risk & Budget Management - Stakeholder Engagement - Technical Communication - Leadership & Team Collaboration - Time & Resource Management - Proficiency in Project Management Tools Benefits - A fast-paced, collaborative, and rewarding work environment. - Opportunities for career growth and skill development. - Engagement with diverse, impactful projects. - Competitive compensation and benefits. - Work location in the vibrant city of Lahore.

• Own projects from kickoff to go live and post go live support • Keep scope, timeline, stakeholders, and delivery under control • Work closely with clients, technical teams, and partners to move projects forward • Run workshops, clarify requirements, document decisions, and keep everyone aligned • Spot risks early and deal with them before they become delivery problems • Learn the serialization domain properly and become confident enough to lead projects in it • Communicate clearly in Spanish and English with clients and internal teams across different markets

• Own and drive the delivery and operational excellence of modern data platforms (including streaming, data lakes, and analytics) for multiple customer accounts. • Translate business and technical requirements into actionable Epics, Stories, and Tasks that mature and improve customer data platforms while aligning to phData methodologies and best practices. • Ensure engagements are delivered on time, within scope, and on budget, with clear measures of success and value for customers. • Lead and motivate client technical teams, providing hands-on technical leadership for design, implementation, and ongoing operational support of cloud data platforms. • Provide leadership during major incidents, ensuring effective coordination, communication, escalation, and follow-through to resolution, root cause analysis, and remediation. • Collaborate with cross-functional partners including architects, engineers, and site reliability/operations teams in the US and India to deliver successful client engagements and seamless handoffs across time zones. • Develop strong relationships with sponsors and stakeholders, keeping them informed of progress and outcomes, hosting leadership discussions, and identifying opportunities to expand the value of our services. • Ensure teams are trained and prepared to deliver by driving accurate process documentation, clear internal and external communication, and continuous readiness for production operations. • Maintain proper staffing levels across accounts, balancing delivery between US and India team members to support continuous delivery and high customer satisfaction. • Deliver feedback and drive improvements to our overall Managed Services offerings through process optimization, knowledge sharing, and creation of accelerators and reusable assets. • Champion phData’s core values and foster a culture of accountability, ownership, and continuous improvement within delivery teams. • Contribute to the evolution of best practices for incident management, change management, and modern data platform operations across multiple customers. • Act as a trusted advisor to senior client stakeholders (Director and VP level), shaping roadmaps for cloud data platforms and influencing strategic decisions around data and analytics operations. • Mentor and coach architects, engineers, and operations team members, helping them grow technical depth and delivery capabilities across large and complex environments. • Help define and refine Managed Services standards, playbooks, and frameworks to support scalable growth across a broad customer base.