Role Description This is a client-facing solution ownership and implementation leadership role that blends product thinking with strong project management discipline. You will lead engagements from problem framing and solution definition through execution planning, delivery, and go-live readiness, ensuring that what is built is both valuable and successfully delivered. You will partner closely with: - Customers - Technical Leads - Architects - Professional Services leadership This role is for a project manager who is comfortable navigating ambiguity, defining value-driven scope, making trade-offs, and maintaining momentum across both discovery and delivery phases through effective communication and using influence. Success in this role means more than delivering on time; it means ensuring the right solution is defined, delivered effectively, and adopted to achieve measurable business outcomes. A successful Technical Project Manager brings a strong foundational understanding of the Decisions platform and can work credibly with technical leaders to facilitate solution discussions, assess implications, and support sound delivery decisions. What You’ll Lead - Problem Framing & Solution Definition - Lead structured discovery to understand customer problems, goals, and constraints - Translate business needs into clear problem statements and outcome-driven MVP definitions - Shape solution approaches in partnership with Technical Leads and Architects, ensuring feasibility and value alignment - Challenge and refine requirements to focus on business impact, not just feature completeness - Define scope boundaries that reflect prioritized value, not just initial requests - Delivery Planning & Execution - Lead project scoping, planning, and execution from kick-off through deployment, defining clear scope boundaries, milestones, and ownership - Translate solution scope into actionable delivery plans and structured backlogs - Identify risks, dependencies, and scope changes early and drive structured resolution - Facilitate backlog clarity, milestone tracking, and deployment readiness - Act as the single source of truth for project status, risks, decisions, and next steps - Manage scope control throughout the engagement by flagging scope creep, leading change order conversations, and helping maintain alignment to contract scope and expected outcomes - Leverage delivery tooling and reporting mechanisms to keep project health, customer updates, and internal visibility clear and current - Dynamic Scope, Value, & Team Leadership - Continuously align delivery to changing requirements, technical realities, and business priorities - Make informed trade-offs between scope, timeline, and value in partnership with stakeholders - Re-prioritize work based on impact, feasibility, and delivery progress - Ensure alignment between contracted scope, intended outcomes, and actual delivered value - Coordinate cross-functional project teams, helping align Developers, Architecture, and customer stakeholders around priorities and delivery goals - Provide day-to-day delivery leadership so team members understand what is needed, when it is needed, and how their work connects to the client’s intended outcomes Qualifications - 6+ years leading client-facing software, SaaS, or platform implementations - Strong experience defining and shaping scope, not just managing it - Ability to operate across both discovery (what/why) and delivery (how/when) - Confidence working with senior client stakeholders and leading clear communication in both steady-state and high-pressure situations - Ability to partner credibly with technical leaders on architecture, integrations, and delivery trade-offs, with a foundational understanding of the Decisions platform - Strong ownership mindset, with focus on customer outcomes, usability, and value realized - Calm, organized, and solution-oriented under pressure - Experience in Professional Services, consulting, or implementation environments preferred - Experience with workflow automation, integration-heavy solutions, or process transformation is a plus Why Join the Decisions Professional Services Team: This role goes beyond traditional project management by combining product-level thinking with strong execution leadership. Technical Project Managers at Decisions don’t just coordinate delivery; they actively shape the solution approach, influence how work gets done, and drive meaningful client outcomes. You’ll work closely with technical and delivery leaders, with the opportunity to contribute directly to both what gets built and how it’s delivered, while continuously improving delivery quality and impact.

• Lead end-to-end delivery for strategic customer programs, from pre-sales alignment and implementation through QA, onboarding, go-live, and hypercare. • Define and manage project scope, timelines, milestones, risks, dependencies, and delivery plans across multiple internal and external workstreams. • Own customer-facing project governance, including kickoffs, status updates, steering committee meetings, and stakeholder alignment. • Monitor delivery progress against key milestones and KPIs, providing clear communication on progress, risks, blockers, and next steps. • Proactively identify delivery risks, drive mitigation plans, manage escalations, and facilitate timely decision-making. • Maintain accurate project documentation, including delivery plans, meeting notes, action items, and customer requirements. • Coordinate cross-functional teams across Product, Engineering, Sales, Customer Success, and Support to deliver agreed outcomes. • Act as a trusted delivery partner for customers, ensuring a seamless, high-quality experience from kickoff through launch and post-go-live support.

• Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff • Serve as the primary client contact for onboarding, providing technical guidance and project leadership • Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows • Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms • Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing • Conduct sandbox testing and validation, escalating blockers where needed • Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch • Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle

• Own client relationships day-to-day : regular updates, managing expectations, handling the tricky conversations • Onboard new clients and get projects set up properly from the start • Quote for smaller pieces of work and manage scope discussions • Schedule and prioritise work across the design and development team • Manage the team's workload, capacity, and priorities • Keep projects on track and flag issues before they become problems • Report back to clients with meaningful updates