UVeye

Role Description As our Customer Support Team Lead, you are the operational anchor for your assigned vertical. You bridge the gap between technical software support and project management. You are responsible for the technical support and "Plan vs. Actual" of every job—ensuring installations and support cases are not only solved technically but executed with a first time right approach, within budget and SLA. The position is fully remote and the working hours are 12:00 PM - 8:00 PM PST. - People & Performance Management: - Ensure that Tier 1 and Tier 2 agents are hitting the overall SLA of 90% for ticket resolution. - Manage nuanced SLAs for priority accounts in a consistent and autonomous manner. - Installation Management: - Manage the flow of installations across verticals to ensure SLA compliance. - Collaborate with the Vertical Operations Manager on projections. - Identify and order necessary parts. - Provide real-time software support during the installation phase. - Support & Incident Resolution: - Handle support tickets from start to finish. - Act as the primary communicator to Customer Success Managers (CSM), Field Service Engineers (FSE), or other relevant stakeholders (Tier 3). - Determine resolution paths based on Severity/Priority. - Execution & Budget Ownership: - Track OKR and real-time "budget vs. actual" for every project. - Monitor hours and costs for each work order and immediately escalate deviations. - Execute "Path to Autonomous Scale": - Support the strategic transition from manual support to automated "self-healing" systems. - Standardize SOPs and implement AI agents over time. - Cross-Functional Collaboration: - Work closely with Customer Success, Product, R&D, and Operations to resolve complex escalations. - Provide feedback on system stability. Qualifications - 3+ years of experience in Technical Support (Tier 2+) or Technical Operations. - Strong analytical skills with experience tracking project budgets, hours, and SLAs. - Experience creating SOPs and technical documentation to drive process standardization. - Technical proficiency in troubleshooting software/hardware integrations (Linux, Networking, SQL basics). - Experience using ticketing systems (e.g., Jira Service Management, Salesforce) and CRM tools. - Ability to manage logistics (ordering parts, scheduling resources) and communicate effectively with stakeholders. - Willingness to work between the hours of 12:00 PM and 8:00 PM PST (The position is fully remote). Requirements - A "System Builder" mindset: Someone who proactively looks to automate repetitive tasks rather than just fixing them. - Experience leading a support team or a remote technical team. - Proficiency in Salesforce Field Service (SFS) and inventory management systems. - Background in IoT, SaaS, or automotive technology. Benefits - Competitive Medical, Dental, Vision. - Company 401k Match. - 20 PTO days, Company paid holidays. - Career growth as we scale across the US. Compensation UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The annual base salary range for this position is $100,000 - $120,000. Why UVeye - Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. - Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. - Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

• Take ownership for fulfilling daily, weekly, & monthly quotas. • Schedule 4-6 new meetings per week. • Follow the outlined process & use our tools. • Be successful in getting past the "gatekeeper" to the person intended. • Follow up on cancellations to attempt to reschedule them. • Keep detailed notes on calls and update information in our customer relationship management software. • Secondary responsibility is attention-to-detail - take notes and update information in Salesforce. • Maintain discretion and confidential information. • Strong customer service and friendly manner.

Title: Sales Development Representative Location: Eastern United States Work Type: Remote, Full Time Job Description: Description At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Sales Development Representative to join the Demand Generation team. This position can be based remote with eastern time zone preferred or in our Teaneck, NJ office. This role will focus on identifying and prospecting potential customers, setting up meetings, and advancing the sales process. You will work closely with the Sales and Marketing teams to ensure alignment in sales messaging and strategy. A day in the life and how you'll make an impact: - Take ownership for fulfilling daily, weekly, & monthly quotas - Schedule 4-6 new meetings per week - Follow the outlined process & use our tools - Be successful in getting past the "gatekeeper" to the person intended - Follow up on cancellations to attempt to reschedule them - Keep detailed notes on calls and update information in our customer relationship management software - Secondary responsibility is attention-to-detail - take notes and update information in Salesforce - Maintain discretion and confidential information - Strong customer service and friendly manner Requirements - Ability to communicate over the phone with a variety of prospective customers and variety of personalities - This is a support role- you must be a team player, have a positive and helpful attitude, maintain calm demeanor, talk to prospective customers over the phone, communicate clearly, and be able to set appointments with prospective customers - Engage active listening and rebuttal tactics; gathering relevant information, quickly documenting information, and transitioning to the next call - with renewed confidence that you will set an appointment with each new call - Must be able to accept constructive feedback and learn to improve techniques in setting appointments, discussing information - Ability to communicate verbally clearly and professionally in English with a variety of users over the phone Ideally, we're looking for: - Experience in the automotive industry working in or selling to dealerships - Experience with Salesforce or similar CRM tools Benefits we offer: - Competitive Medical, Dental, Vision. - Company 401k Match. - 20 PTO days, Company paid holidays. - Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $65,000 to $75,000. In addition, this position is also eligible for performance bonuses each quarter. Why UVeye: - Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. - Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. - Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. Check out our Life at UVeye page to learn more about the employee experience. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• Lead, mentor, and grow the Customer Success team, ensuring consistent delivery of high-quality service and measurable business results. • Set clear goals and performance metrics for the team, leveraging dashboards, analytics, and CRM insights to drive accountability and continuous improvement. • Oversee relationships with key dealership accounts, ensuring alignment with their business goals while helping them operationalize UVeye technology within their workflows. • Act as an executive sponsor for strategic customers, bringing data-backed insights and recommendations that strengthen long-term partnerships. • Champion customer needs within the organization, collaborating cross-functionally with Product, Engineering, Sales, and Operations to enhance product capabilities and resolve challenges. • Develop and implement scalable strategies that enable dealerships to achieve measurable operational and financial outcomes using UVeye systems. • Establish and maintain structured processes for onboarding, training, and lifecycle management to ensure consistency and operational excellence across the customer base. • Monitor and analyze customer success metrics such as adoption, utilization, retention, and expansion to identify trends, risks, and opportunities. • Identify and drive opportunities for upselling and cross-selling UVeye solutions across dealership groups and enterprise customers. • Partner with sales and marketing teams to ensure seamless customer transitions and alignment on retention and growth strategies. • Stay updated on dealership industry trends, operational challenges, and emerging opportunities to position UVeye as a trusted technology partner.

• Build and own structured 30/60/90-day onboarding programs across GTM roles • Lead recurring GTM onboarding cohorts for new hires across Revenue teams • Design and enforce certification programs prior to dealer-facing engagement • Establish competency benchmarks and readiness standards by role • Partner with Sales, Customer Success, Activation, Product Marketing, and RevOps leaders to align ramp expectations • Develop and maintain a centralized internal knowledge base for Revenue teams • Deliver ongoing enablement tied to product updates, integrations, and field feedback • Train GTM teams to communicate UVeye value across Variable Ops, Fixed Ops, and Strategic Insights workflows • Implement AI-driven learning, certification, and knowledge management tools • Replace ad-hoc manager-led ramping with scalable enablement infrastructure • Ensure field teams confidently articulate ROI, operational impact, and dealership workflows.

• Define and execute the overall strategy for UVeye’s fleet business, aligned with company objectives. • Scale UVeye’s fleet deployments across multiple customer segments, including commercial, logistics, leasing, and mobility operators. • Collaborate cross-functionally with product, operations, and engineering teams to enhance UVeye’s value proposition for fleet customers. • Oversee fleet customer operations, ensuring efficient deployment, onboarding, and ongoing operational performance. • Partner with operations leadership to build and manage scalable support and service models for fleet customers. • Ensure compliance with customer requirements, safety standards, and service-level agreements. • Lead Enterprise Business Development efforts within the fleet segment, expanding existing accounts and forging new strategic partnerships. • Identify and drive new revenue opportunities across fleet use cases, collaborating with sales, marketing, and product teams. • Work closely with fleet customers to optimize asset utilization, vehicle health, and operational efficiency through UVeye’s technology. • Oversee Customer Success and Program Management teams to deliver an exceptional fleet customer experience. • Ensure fleet customers achieve measurable ROI from UVeye’s solutions, driving renewals, upsells, and long-term partnerships. • Lead continuous improvement initiatives informed by customer feedback, data insights, and evolving fleet market needs.

• Take ownership for fulfilling daily, weekly, & monthly quotas • Schedule 4-6 new meetings per week • Follow the outlined process & use our tools • Be successful in getting past the "gatekeeper" to the person intended • Follow up on cancellations to attempt to reschedule them • Keep detailed notes on calls and update information in our customer relationship management software • Secondary responsibility is attention-to-detail - take notes and update information in Salesforce • Maintain discretion and confidential information • Strong customer service and friendly manner

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Principal Product Manager to drive the evolution of our AI-enabled product suite from initial concept to global scale. This is a high-impact, individual contributor role designed for a customer-obsessed leader who balances long-term strategic vision with a "builder" mindset. In this role, you won't just define the roadmap—you will be at the front lines, actively building, prototyping, and validating product bets. Working at the intersection of customer insights and emerging technology, you will partner closely with engineering, design, and executive leadership to transform complex technical challenges into scalable, real-world solutions. If you thrive in high-velocity environments and possess the technical fluency to leverage AI-assisted workflows and rapid iteration, you will play a defining role in shaping our automotive technology and influencing our product organization’s future. A day in the life and how you’ll make an impact: Hands-On Innovation & Technical Solutions: This is a high-autonomy, execution-focused role where you will build robust MVPs from the ground up, leveraging AI-assisted development workflows (LLMs, Copilot) and modern tech stacks to rapidly validate complex hypotheses and define the technical roadmap. As a senior leader, you will align engineering, design, and GTM teams around a shared vision, driving confident decision-making through credibility and strong communication rather than formal authority. Own Product Direction End-to-End: You will drive product strategy from discovery to delivery, identifying high-impact problems and defining strategic product bets that align long-term vision with short-term execution. Strategic Executive Partnership: You will collaborate directly with C-level leadership to shape company strategy, pitch new initiatives, and connect technical depth with business outcomes to influence investment decisions. Champion the Customer & Market: You will serve as the "voice of the customer," leveraging direct feedback, usage data, and industry research to anticipate future needs and translate them into differentiated, technology-forward solutions. 10+ years proven experience in Product Management and R&D, with a track record of driving products from initial MVP to scaled market adoption in high-growth ecosystems. Deep technical fluency with a hands-on approach to modern development, including: Modern IDEs & Tools: Proficient with Visual Studio Code and Cursor. Expert-level use of LLM-based coding agents and AI-assisted development to accelerate prototyping. AI-Native Workflows: Full-Stack Fundamentals: Strong grasp of both Backend and Frontend architecture to guide technical decision-making. Advanced experience in product discovery workflows and UX design principles, ensuring a seamless bridge between complex technology and user-centric value. Revenue-Driven Mindset: Demonstrated ability to translate product features and platform capabilities into measurable business impact and revenue growth. Exceptional communication skills with the ability to navigate complex stakeholder landscapes, influencing engineers, executives, and external partners without formal authority. A high-autonomy "owner" mindset, comfortable leading through ambiguity and taking full accountability for end-to-end outcomes. Ideally, we’re looking for: Experience building and scaling products from the ground up in startup or high-growth environments. Experience working in the automotive industry or adjacent, highly technical domains. Benefits we offer: Competitive Medical, Dental, Vision. Company 401k Match. 20 PTO days, Company paid holidays. Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $200,000– $250,000. Physical Requirements: This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why UVeye: Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. Check out our  Life at UVeye page to learn more about the employee experience. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention. • Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization. • Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions. • Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance. • Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client. • Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services. • Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives. • Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios. • Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement. • Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs. • Willingness to travel domestically up to 50% of the time.

• Lead UVeye’s overarching strategy across OEM partnerships, channel programs, events, and data monetization to drive long-term growth and industry influence. • Deepen and expand relationships with major OEMs, identifying new commercial opportunities and guiding high-level negotiations across innovation, product, procurement, and executive teams. • Build scalable partner and dealer programs that strengthen UVeye’s presence in service lanes and retail operations, while creating consistent experiences across networks and regions. • Translate market insights and partner feedback into new channel opportunities, cross-network initiatives, and strategic programs that expand UVeye’s footprint. • Work closely with the CMO and executive leadership to elevate UVeye's positioning and thought leadership with OEMs, dealer groups, and broader industry audiences. • Lead UVeye’s data monetization initiatives by shaping commercial use cases, data products, and revenue models for OEMs, tire manufacturers, fleets, research groups, and public-sector partners. • Collaborate cross-functionally with Product, AI, Sales, Marketing, and Customer Success to ensure alignment, cohesive messaging, and high-impact partner execution. • Represent UVeye at conferences, panels, OEM summits, and dealer events as a senior voice of the business. • Manage budgets for partnerships, events, and data initiatives while tracking KPIs such as revenue impact, network penetration, partner satisfaction, and program ROI.