UVeye

• Own business outcomes across assigned enterprise dealer groups—not just account health, but adoption, ROI, and expansion readiness. • Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership—not just individual contributors. • Lead multi-location adoption strategies across Fixed Ops (service lane) and Variable Ops (sales, appraisals, merchandising). • Identify systemic gaps across dealer groups and implement scalable solutions—not one-off fixes. • Translate complex performance data into clear, executive-level insights that inform company strategy. • Surface patterns, risks, and opportunities across accounts to influence expansion decisions at the leadership level. • Partner cross-functionally with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes. • Build, test, and refine playbooks that can scale across hundreds of locations. • Operate with a high degree of autonomy—prioritizing where to focus across multiple enterprise accounts. • Travel strategically to key locations to drive impact, validate execution, and accelerate performance (~40–50%).

• Develop a deep understanding of our product(s), how they function, and how the solutions deliver value to customers and buying personas • Conduct market research to understand customer needs, market trends, and competitive landscape • Collaborate with business leaders and key stakeholders to successfully launch new products • Collaborate cross-functionally with product management, sales, and other teams to develop compelling product positioning, messaging, and supporting resources that resonate with the target audience • Research, build, and launch customer-driven positioning and messaging for current and future products, features, and integrations • Initiate program briefs that support our lead gen, content, and social media efforts with value propositions and messaging that resonates with our target audience(s) • Own the creation of new marketing materials from start to finish (strategize, create, publish, and measure) including: • Interviewing customers and writing case studies • Building sales enablement materials to supercharge the sales teams • Hosting and presenting product webinars • Creating videos that educate leads about our product and company • Maintaining and updating the product sections on the UVeye website • Develop and execute go-to-market plans, including messaging, positioning, and launch strategies for our products and integrations • Plan and execute product launches, including coordinating with internal teams and external partners • Customer and market research to strengthen our personas, product hypotheses, and sales motions • Key metrics and performance indicators to measure the effectiveness of product marketing initiatives and optimize campaigns for maximum impact

• Serve as the primary point of contact for automotive dealership clients from contract signature through installation completion. • Host group calls to guide clients through site readiness requirements, including CAD review, network, electrical, and construction requirements. • Tracking of client’s open deliverables through completion using various internal tools. • Provide expertise and hands-on support to dealerships in developing internal processes tied to the successful implementation and integration of UVeye systems. • Collaborate with the Operations team to develop optimal hardware placement designs and comprehensive installation plans. • Facilitate cross-functional communication between clients, Operations, and other internal teams to ensure alignment on project goals. • Develop and manage detailed installation schedules, ensuring clear communication with all stakeholders. • Coordinate logistics and ensure all necessary resources, documentation, and approvals are in place before installation begins. • Anticipate and address potential challenges, maintaining proactive communication to keep projects on track. • Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all necessary documentation, project details, and client information. • Facilitate a formal handover meeting to align on client expectations, system status, and next steps for ongoing success and support.

Role Description As our Customer Support Team Lead, you are the operational anchor for your assigned vertical. You bridge the gap between technical software support and project management. You are responsible for the technical support and "Plan vs. Actual" of every job—ensuring installations and support cases are not only solved technically but executed with a first time right approach, within budget and SLA. The position is fully remote and the working hours are 12:00 PM - 8:00 PM PST. - People & Performance Management: - Ensure that Tier 1 and Tier 2 agents are hitting the overall SLA of 90% for ticket resolution. - Manage nuanced SLAs for priority accounts in a consistent and autonomous manner. - Installation Management: - Manage the flow of installations across verticals to ensure SLA compliance. - Collaborate with the Vertical Operations Manager on projections. - Identify and order necessary parts. - Provide real-time software support during the installation phase. - Support & Incident Resolution: - Handle support tickets from start to finish. - Act as the primary communicator to Customer Success Managers (CSM), Field Service Engineers (FSE), or other relevant stakeholders (Tier 3). - Determine resolution paths based on Severity/Priority. - Execution & Budget Ownership: - Track OKR and real-time "budget vs. actual" for every project. - Monitor hours and costs for each work order and immediately escalate deviations. - Execute "Path to Autonomous Scale": - Support the strategic transition from manual support to automated "self-healing" systems. - Standardize SOPs and implement AI agents over time. - Cross-Functional Collaboration: - Work closely with Customer Success, Product, R&D, and Operations to resolve complex escalations. - Provide feedback on system stability. Qualifications - 3+ years of experience in Technical Support (Tier 2+) or Technical Operations. - Strong analytical skills with experience tracking project budgets, hours, and SLAs. - Experience creating SOPs and technical documentation to drive process standardization. - Technical proficiency in troubleshooting software/hardware integrations (Linux, Networking, SQL basics). - Experience using ticketing systems (e.g., Jira Service Management, Salesforce) and CRM tools. - Ability to manage logistics (ordering parts, scheduling resources) and communicate effectively with stakeholders. - Willingness to work between the hours of 12:00 PM and 8:00 PM PST (The position is fully remote). Requirements - A "System Builder" mindset: Someone who proactively looks to automate repetitive tasks rather than just fixing them. - Experience leading a support team or a remote technical team. - Proficiency in Salesforce Field Service (SFS) and inventory management systems. - Background in IoT, SaaS, or automotive technology. Benefits - Competitive Medical, Dental, Vision. - Company 401k Match. - 20 PTO days, Company paid holidays. - Career growth as we scale across the US. Compensation UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The annual base salary range for this position is $100,000 - $120,000. Why UVeye - Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. - Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. - Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

• Take ownership for fulfilling daily, weekly, & monthly quotas. • Schedule 4-6 new meetings per week. • Follow the outlined process & use our tools. • Be successful in getting past the "gatekeeper" to the person intended. • Follow up on cancellations to attempt to reschedule them. • Keep detailed notes on calls and update information in our customer relationship management software. • Secondary responsibility is attention-to-detail - take notes and update information in Salesforce. • Maintain discretion and confidential information. • Strong customer service and friendly manner.

Title: Sales Development Representative Location: Eastern United States Work Type: Remote, Full Time Job Description: Description At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Sales Development Representative to join the Demand Generation team. This position can be based remote with eastern time zone preferred or in our Teaneck, NJ office. This role will focus on identifying and prospecting potential customers, setting up meetings, and advancing the sales process. You will work closely with the Sales and Marketing teams to ensure alignment in sales messaging and strategy. A day in the life and how you'll make an impact: - Take ownership for fulfilling daily, weekly, & monthly quotas - Schedule 4-6 new meetings per week - Follow the outlined process & use our tools - Be successful in getting past the "gatekeeper" to the person intended - Follow up on cancellations to attempt to reschedule them - Keep detailed notes on calls and update information in our customer relationship management software - Secondary responsibility is attention-to-detail - take notes and update information in Salesforce - Maintain discretion and confidential information - Strong customer service and friendly manner Requirements - Ability to communicate over the phone with a variety of prospective customers and variety of personalities - This is a support role- you must be a team player, have a positive and helpful attitude, maintain calm demeanor, talk to prospective customers over the phone, communicate clearly, and be able to set appointments with prospective customers - Engage active listening and rebuttal tactics; gathering relevant information, quickly documenting information, and transitioning to the next call - with renewed confidence that you will set an appointment with each new call - Must be able to accept constructive feedback and learn to improve techniques in setting appointments, discussing information - Ability to communicate verbally clearly and professionally in English with a variety of users over the phone Ideally, we're looking for: - Experience in the automotive industry working in or selling to dealerships - Experience with Salesforce or similar CRM tools Benefits we offer: - Competitive Medical, Dental, Vision. - Company 401k Match. - 20 PTO days, Company paid holidays. - Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $65,000 to $75,000. In addition, this position is also eligible for performance bonuses each quarter. Why UVeye: - Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. - Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. - Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. Check out our Life at UVeye page to learn more about the employee experience. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• Lead, mentor, and grow the Customer Success team, ensuring consistent delivery of high-quality service and measurable business results. • Set clear goals and performance metrics for the team, leveraging dashboards, analytics, and CRM insights to drive accountability and continuous improvement. • Oversee relationships with key dealership accounts, ensuring alignment with their business goals while helping them operationalize UVeye technology within their workflows. • Act as an executive sponsor for strategic customers, bringing data-backed insights and recommendations that strengthen long-term partnerships. • Champion customer needs within the organization, collaborating cross-functionally with Product, Engineering, Sales, and Operations to enhance product capabilities and resolve challenges. • Develop and implement scalable strategies that enable dealerships to achieve measurable operational and financial outcomes using UVeye systems. • Establish and maintain structured processes for onboarding, training, and lifecycle management to ensure consistency and operational excellence across the customer base. • Monitor and analyze customer success metrics such as adoption, utilization, retention, and expansion to identify trends, risks, and opportunities. • Identify and drive opportunities for upselling and cross-selling UVeye solutions across dealership groups and enterprise customers. • Partner with sales and marketing teams to ensure seamless customer transitions and alignment on retention and growth strategies. • Stay updated on dealership industry trends, operational challenges, and emerging opportunities to position UVeye as a trusted technology partner.

• Build and own structured 30/60/90-day onboarding programs across GTM roles • Lead recurring GTM onboarding cohorts for new hires across Revenue teams • Design and enforce certification programs prior to dealer-facing engagement • Establish competency benchmarks and readiness standards by role • Partner with Sales, Customer Success, Activation, Product Marketing, and RevOps leaders to align ramp expectations • Develop and maintain a centralized internal knowledge base for Revenue teams • Deliver ongoing enablement tied to product updates, integrations, and field feedback • Train GTM teams to communicate UVeye value across Variable Ops, Fixed Ops, and Strategic Insights workflows • Implement AI-driven learning, certification, and knowledge management tools • Replace ad-hoc manager-led ramping with scalable enablement infrastructure • Ensure field teams confidently articulate ROI, operational impact, and dealership workflows.

• Define and execute the overall strategy for UVeye’s fleet business, aligned with company objectives. • Scale UVeye’s fleet deployments across multiple customer segments, including commercial, logistics, leasing, and mobility operators. • Collaborate cross-functionally with product, operations, and engineering teams to enhance UVeye’s value proposition for fleet customers. • Oversee fleet customer operations, ensuring efficient deployment, onboarding, and ongoing operational performance. • Partner with operations leadership to build and manage scalable support and service models for fleet customers. • Ensure compliance with customer requirements, safety standards, and service-level agreements. • Lead Enterprise Business Development efforts within the fleet segment, expanding existing accounts and forging new strategic partnerships. • Identify and drive new revenue opportunities across fleet use cases, collaborating with sales, marketing, and product teams. • Work closely with fleet customers to optimize asset utilization, vehicle health, and operational efficiency through UVeye’s technology. • Oversee Customer Success and Program Management teams to deliver an exceptional fleet customer experience. • Ensure fleet customers achieve measurable ROI from UVeye’s solutions, driving renewals, upsells, and long-term partnerships. • Lead continuous improvement initiatives informed by customer feedback, data insights, and evolving fleet market needs.

• Take ownership for fulfilling daily, weekly, & monthly quotas • Schedule 4-6 new meetings per week • Follow the outlined process & use our tools • Be successful in getting past the "gatekeeper" to the person intended • Follow up on cancellations to attempt to reschedule them • Keep detailed notes on calls and update information in our customer relationship management software • Secondary responsibility is attention-to-detail - take notes and update information in Salesforce • Maintain discretion and confidential information • Strong customer service and friendly manner