• Du bist das Gesicht bei namhaften nationalen und internationalen Kunden – von der Roadshow bis zum Festivalauftritt. • Du koordinierst Dienstleister, hältst Projekte auf Kurs und bist der Ansprechpartner, dem Kunden vertrauen. • Vertrieblich denkst du mit: Du erkennst, was Kunden brauchen, und überzeugst sie davon.

Role Description We're seeking a Client Success Manager to serve as the operational backbone of the client experience. This role is responsible for ensuring every client feels supported, informed, and guided throughout their journey with the company. The Client Success Manager is not responsible for media buying or campaign strategy. Instead, this person owns the communication, coordination, onboarding, and follow-up processes that keep clients engaged and satisfied. Success in this role requires exceptional organization, proactive communication, and consistent follow-through. This position is ideal for someone who enjoys building client relationships, managing multiple moving pieces, and ensuring nothing falls through the cracks. Qualifications - Proactive, detail-oriented Customer Success or Account Management professional. - Enjoys building strong client relationships and keeping projects moving. - Comfortable juggling multiple client accounts without letting details slip through the cracks. - Confident in learning digital marketing concepts to communicate updates clearly. - Professional communication style with quick response times. - Ability to balance empathy with accountability. Requirements - Excellent written and verbal English communication skills. - Professional, friendly, and client-focused communication style. - Strong organizational skills with exceptional attention to detail. - Proven ability to manage multiple priorities and follow through consistently. - Ability to follow established processes, systems, and checklists. - Comfortable using Slack, CRM platforms, project management tools, and internal knowledge bases. - Ability to host client-facing onboarding and check-in calls via video. - Reliable high-speed internet connection. - Availability to work U.S. business hours with at least 4–6 hours overlap with Pacific Time (PST). - Available Monday through Friday. Benefits - Base Salary: $1,500–$2,500 per month - Performance-Based Bonuses: - Onboarding completion bonuses - Client response and communication cadence bonuses - Client retention bonuses Key Responsibilities - Client Communication & Support: - Serve as the first point of contact in all client Slack channels. - Acknowledge client requests promptly and ensure clients feel heard and supported. - Route questions and requests to the appropriate internal team members. - Relay accurate information back to clients and ensure all requests are fully resolved. - Handle common client inquiries using the LEADFUSE FAQ library and internal resources. - Client Onboarding: - Own the onboarding process from the moment a new client is added. - Guide clients through the Client Launch Hub and ensure all onboarding requirements are completed. - Follow up proactively with clients who stall during onboarding. - Host onboarding calls and walk clients through required technical setup. - Account Management: - Maintain a daily presence across client communication channels. - Deliver weekly performance updates using reporting provided by internal teams. - Host weekly client check-in calls. - Monitor client satisfaction and identify potential issues before they become problems. - Ensure clients consistently receive the services they are paying for. - Project Coordination: - Manage the project management system for all client-related requests. - Log, assign, track, and follow up on tasks requiring support from internal teams. - Keep clients informed on progress and completion timelines. - Ensure no request remains unresolved or overlooked.

Role Description Weichert Financial Services is hiring a Destination Manager Assistant (DMA) for its Mortgage Mobility Division. This position will be remote. The Destination Manager Assistant (DMA) provides comprehensive sales and administrative support to borrowers on behalf of one or more high-producing Destination Managers (DM) with the primary objective of increasing closed loan production and company contribution margin. This position is responsible for ensuring the timely and efficient movement of loan files through the loan pipeline. The DMA collaborates with the Operations Team to achieve efficient and effective loan fulfillment and performs key communications with borrowers intended to enhance the overall borrower experience. - Provides proactive sales and administrative support to the DM, including managing calendars, scheduling appointments, and handling communications. - Acts as a liaison between clients, real estate professionals, title companies, and internal underwriting and processing staff throughout the loan process. - Collects, organizes and reviews requisite loan documentation from borrowers to ensure completeness and compliance. - Maintains and tracks the DM’s pipeline, ensuring all loans meet key deadlines for processing and closing. - Prepares and distributes marketing materials, thank-you letters, client communications and other nurturing campaigns as part of ongoing relationship management. - Monitors and maintains accurate contact records, loan status updates, and task tracking in the Surefire CRM systems. - Reviews loan files for compliance with federal and state regulations before submission. - Provides support during webinars, training sessions, and internal meetings as required. - Performs general office duties, including monitoring supplies, filing, and email management. - Executes additional duties that arise to support the DM’s production goals. - Performs other duties as assigned. Qualifications - High school diploma or GED - Associate's or Bachelor's degree preferred - Previous experience in the mortgage origination, processing or underwriting preferred - Proficiency in Microsoft Office suite of products and loan origination systems - Excellent oral and written communications skills - Ability to multitask and prioritize in a fast-paced environment - Attention to detail and accuracy in document handling - Strong organizational skills and time management abilities - Analytical and problem-solving skills Requirements The estimated base salary is between $45,000 - $52,500 (annually). The rate of pay offered will be dependent upon several factors including but not limited to the candidate's relevant skills, education, work experience, job location/geographic region, and or licenses/certifications. Benefits - Medical, dental, vision insurance - Life and disability coverage - 401(k) retirement savings - Paid Time Off (PTO) - Flexible Spending Accounts (FSA) - And much more Company Description Weichert is an equal opportunity employer. We are committed to non-discrimination on any protected bases, such as disability and veteran status, or any other basis covered under applicable law.

• Creating vision and strategy for Trust & Safety products and platforms • Leading a cross-functional working group of engineers, data scientists, designers, and policy experts • Maintaining product backlog and the product roadmap • Defining goals and success with clearly measurable objectives and key results • Building alignment across product teams and Leadership/Executive teams • Anticipating bottlenecks, making tradeoffs, and balancing business, customer, and technical needs • Presenting product roadmap and status to business and Airbnb leadership • Evaluating new product opportunities and bringing forward proposals for new capabilities • Developing short-term plans aligned with long-term goals