At Cloudflare, we have our eyes set on an ambitious goal — to help build a better Internet.
Senior Manager, Customer Engineering
Location
India
Posted
10 hours ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Customer Engineering
Cloudflare
• Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team. • Serve as the point of reference for the team on complex customer architecture, escalations, and solution design. • Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays. • Partner with Account Executives to drive technical validation and help close new business. • Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success. • Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation. • Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning. • Hire, retain, and develop top CE talent; build succession plans and bench strength. • Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving. • Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.
Job Requirements
- Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
- Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
- Experience working with enterprise customers in India or APAC.
- Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
- Proven commercial mindset with experience in quota-carrying or revenue-aligned motions. Strong executive presence and ability to bridge technical depth with business outcomes. Comfort working in a fast-moving, AI-enabled operating model.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangement
- Professional development
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