This role involves leading the evolution of quality assurance by combining human expertise with AI-augmented testing approaches to deliver highly reliable, customer-centric software. Oversee and mentor a team of QA Analysts Shape modern validation strategies that elevate execution, reduce risk, and strengthen release confidence Collaborate closely with product, engineering, and automation teams to embed quality at every stage of the development lifecycle Drive strategic improvements while remaining hands-on in execution Your impact will be felt across the entire product portfolio, improving usability, performance, and overall customer experience. Accountabilities Provide daily leadership, coaching, and performance management for a distributed team of QA Analysts Define and implement an AI-assisted testing strategy that enhances exploratory testing, risk detection, and test design efficiency Lead risk-based test planning to ensure critical workflows and high-impact functionality are thoroughly validated Oversee release readiness activities, including test strategy alignment, defect triage, and final quality sign-off Collaborate with engineering and SDET leaders to identify automation opportunities and improve overall testing frameworks Analyze quality metrics and defect trends to drive continuous improvement and operational excellence Represent QA in cross-functional planning, refinement, and product discussions while championing user experience and product integrity

• Define and implement program testing strategies • Development of testing automation frameworks • Development of user story level acceptance criteria • Selection and implementation of appropriate automation test tools • Contribute to best testing approaches, coverage, methods

• Provide thought leadership and a strong quality mindset throughout the product development process. • Operate in an agile environment to assess project readiness, influence testability, and ensure robust test development, system reliability, performance, and quality. • Collaborate with Product Managers, Architects, Developers, QA, and other technology experts to define test plans, strategies, and approaches for complex enterprise applications. • Drive projects to completion by creating robust quality plans, managing risks, enhancing test coverage, and integrating tests with CI/CD pipelines to ensure continuous quality and early defect detection. • Contribute to the development and evolution of automated test frameworks and scripts for functional, integration, regression, and performance testing. • Conduct performance and security testing to ensure applications meet scalability and security standards. • Advocate for end-users by ensuring their needs and concerns are addressed, and interact with customers to enhance understanding of their use-cases. • Mentor QA team members in implementing effective QA strategies, promoting best practices in risk management, automation and testing. • Stay current with industry trends, technologies, and best practices in software testing and QA, aiming to improve testing processes and enhance the engineering team’s overall efficiency and delivery effectiveness.

• Building automation frameworks that are not just efficient, but also performant, scalable, secure, and of the highest quality. • Providing accurate status tracking, reporting, and estimation using project methods and tools. • Gather requirements, validate their understanding amongst the team, create and maintain relevant documentation. • Executing activities within current methodology and upholding the highest quality standards. • Fostering collaboration with fellow engineers, designers, and managers to comprehend user pain points and iterate on solutions that drive client success. • Taking ownership of projects, from technical design to a successful launch.