Swimlane

Role Description Design, deliver, and maintain technical learning programs for customers and partners. Turn complex product and platform concepts into courses, labs, workshops, and reference content that improve time-to-value and reduce misconfiguration and support burden. This role blends instructional design, hands-on technical credibility, and partnership with product, engineering, and customer-facing teams. What you'll do - Program & curriculum: - Own learning outcomes and curricula for assigned topics (e.g., playbook design, connectors, platform administration, APIs, troubleshooting, security operations workflows). - Map learner personas (new user vs power user vs admin) and build progressive learning paths. - Define assessments (knowledge checks, lab completion criteria, certification-style criteria where applicable). - Content production: - Author and maintain modules, e-learning, instructor-led outlines, recorded demos, and hands-on labs (sandbox or guided exercises). - Keep content current across releases; maintain a lightweight content changelog tied to product changes. - Use consistent structure: learning objectives, prerequisites, exercises, glossaries, and common pitfalls. - Delivery & facilitation: - Deliver live training for customers and partners (virtual and occasionally in-person): onboarding, feature deep-dives, and partner enablement. - Run train-the-trainer and scaled partner programs where applicable. - Measurement & iteration: - Use metrics such as completion, lab success, certification pass rates, support themes, and learner feedback (e.g., CSAT/NPS) to prioritize updates. - Partner with Support/CS to spot recurring confusion and close gaps with targeted content. - Cross-functional partnership: - Work with Product, Engineering, and Documentation for accuracy and timely updates around releases. - Coordinate with Marketing on webinars or academy-style programs when applicable. Qualifications - Approximately 6 years in technical training, customer/partner education, or instructional design for complex B2B SaaS or platform products (combined relevant experience is welcome). Requirements - Experience designing and delivering technical training for external audiences (customers and/or partners)—not only ad hoc decks. - Ability to learn a complex B2B platform deeply enough to teach it and to frame learner issues clearly for product/engineering when needed. - Strong written communication: explain architecture and workflows clearly. - Comfort with hands-on technical environments: labs, admin UIs, API docs, JSON/config as needed for exercises. - Familiarity with learning tools (LMS, authoring tools, basic video/lab workflows)—the workflow should not be new to you. Nice to have - Background in cybersecurity operations (SOC, IR, SIEM, SOAR) or IT automation. - Experience training integrators or developers (APIs, webhooks, authentication models). - Familiarity with Angular/TypeScript, .NET, or Node.js at an explanatory level. - Certification or badging program experience. - Experience with global audiences (time zones, localization). Benefits - Competitive Benefits & Compensation - Stock Options - Training & Professional Development Opportunities - MacBook Pro - Great Company Culture - We value collaboration and innovation - Give-back Volunteering Opportunities Company Description Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do: - Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver. - Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions. - Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other. - Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality. - Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible. What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries! To complete your application, please submit your resume to https://ats.rippling.com/swimlane

Role Description We are looking for a highly analytical and execution-oriented Revenue Operations Manager to support and scale our go-to-market engine across Sales, Marketing, and Customer Experience. This role will serve as a strategic partner to revenue leadership while also owning the systems, processes, and insights that drive predictable growth. You will play a critical role in aligning teams, optimizing performance, and ensuring we operate with a unified view of the customer lifecycle. This is a high-impact role for someone who thrives at the intersection of strategy, data, and execution. What you'll do - Partner with Sales, Marketing, and CX leadership to drive alignment across the full revenue funnel - Own forecasting, pipeline management, and reporting to ensure visibility and predictability - Design and optimize end-to-end GTM processes (lead-to-opportunity, opportunity-to-close, and post-sale lifecycle) - Manage and evolve core revenue systems (CRM, marketing automation, CS platforms, etc.) - Build dashboards and deliver actionable insights to support executive decision-making - Drive territory planning, quota setting, and capacity modeling - Identify and eliminate friction points across the customer journey - Support strategic initiatives, including pricing, packaging, and go-to-market motions - Ensure data integrity, governance, and operational rigor across all systems Qualifications - 5+ years of experience in Revenue Operations, Sales Operations, or a related field - Strong understanding of SaaS go-to-market models and metrics (ARR, pipeline, conversion rates, etc.) - Proven experience supporting Sales, Marketing, and/or Customer Success teams - Advanced experience with CRM platforms (Salesforce preferred) and reporting tools - Strong analytical skills with the ability to translate data into actionable insights - Experience with marketing automation and customer success platforms is a plus - Highly organized, detail-oriented, and able to manage multiple priorities - Strong communication skills and ability to influence cross-functional stakeholders - Candidates must be U.S. residents at the time of application to be considered. This may be a remote role based in the US. Benefits - Competitive Benefits & Compensation - Stock Options - Training & Professional Development Opportunities - MacBook Pro - Great Company Culture - We value collaboration and innovation - Give-back Volunteering Opportunities Company Description Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do: - Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver. - Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions. - Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other. - Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality. - Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible. What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative, and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries! The salary range for this position is $160,000-$180,000 per year. This position may also be eligible for variable compensation, which will be discussed during the recruitment process. Final compensation within the range will be determined based on the candidate's skills, experience, and location, among other factors. To complete your application, please submit your resume to https://ats.rippling.com/swimlane

• Contribute to customer implementations, integrations, and migrations • Act as a technical escalation point for team members • Coach and mentor engineers across technical and client-facing skills • Drive delivery quality and consistency • Conduct performance reviews and development planning • Partner cross-functionally across PM, TAM, and technical teams • Support customer escalations and key conversations

About the role As a Customer Success Manager at Swimlane, you will own the post-sale experience for a portfolio of enterprise customers, driving retention, expansion, and product adoption. You’ll act as a trusted advisor to security leaders, using AI-driven insights, CRM systems, and customer success platforms to proactively manage risk, deliver value, and scale impact. You will work cross-functionally with Sales, Product, Support, and Operations, and serve as a key voice of the customer within the organization. This is a UK-based or European country-based position, and will be supporting our customers across EMEA. What you'll do - Own customer health, satisfaction, and gross/net revenue retention targets - Drive adoption and value realization using product usage data, health scores, and predictive risk signals - Identify and mitigate churn risk through proactive, cross-functional action plans - Build strong relationships with executive sponsors and day-to-day users - Lead strategic customer reviews using clear, data-backed insights - Partner with Sales on renewals, expansions, and growth opportunities - Manage sales-to-delivery transitions and support new product rollouts - Track and escalate priority support issues while managing customer expectations - Maintain accurate customer data and success plans in CRM and Customer Success platforms - Improve CS processes through automation and AI-enabled workflows Qualifications Minimum Qualifications: - 5+ years in enterprise B2B software roles; 3+ years in Customer Success managing large customers - Experience working with complex, technical products; cybersecurity experience preferred - Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., Gainsight, Totango, Planhat) - Comfort using product usage analytics, dashboards, and customer health metrics - Strong analytical, communication, and executive-facing skills - Ability to thrive in a fast-paced SaaS environment Bonus Qualifications: - Experience using AI copilots, automation, or predictive analytics in Customer Success - Background in high-growth SaaS or cybersecurity environments This is a remote role based in the UK or the broader Europe region; candidates must currently reside and be a resident of the United Kingdom or a European country to be considered for this position. The Perks of Being a Swimlaner: - Competitive Benefits & Compensation - Stock Options - Training & Professional Development Opportunities - MacBook Pro - Great Company Culture - We value collaboration and innovation - Give-back Volunteering Opportunities Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do: - Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver. - Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions. - Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other. - Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality. - Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible. What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative, and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries! To complete your application, please submit your resume to https://ats.rippling.com/swimlane

About the role Swimlane is currently in the final stages of achieving FedRAMP High authorization, with completion targeted for May 2026. Swimlane already supports over 15 federal customers today and is looking to leverage this FedRAMP High certification to accelerate further adoption across this strategic market. As we enter the federal market at scale, we are building out our dedicated Federal team to capitalize on this milestone and drive growth across civilian and defense agencies. At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations. We are seeking a highly motivated Federal sales leader to build and scale Swimlane’s presence across U.S. Federal agencies. This is a true build role — responsible for creating a pipeline, establishing agency relationships, and driving initial lighthouse wins as we enter the federal market. What you'll do You will be responsible for exceeding quarterly and annual revenue goals within a defined U.S. Federal territory, driving new logo acquisition and expansion. This role supports mission-critical federal environments and aligns Swimlane solutions to agency cybersecurity mandates, including Zero Trust and operational resilience. You will own the full federal sales cycle — from pipeline creation through close — including navigating complex procurement pathways, aligning solutions to agency mission priorities, and driving momentum through ATO, security, and compliance review processes to accelerate time to award. - Build and execute a strategic territory plan across civilian and/or DoD agencies - Develop and close opportunities for Swimlane’s Agentic AI SOC platform - Drive competitive displacement of legacy SOAR and adjacent security platforms - Leverage relationships with CISOs, SOC leaders, and program owners - Navigate federal procurement pathways (GWACs, IDIQs, partners, and marketplace motions) - Partner closely with SEs, marketing, and channel partners (federal primes, GSIs, hyperscalers), leveraging our established partner ecosystem to drive federal sales - Drive land-and-expand motions to increase platform adoption and usage - Represent Swimlane at key federal and industry events Qualifications - 10+ years of successful experience in sales of information security services and products; 5+ years specifically focused on U.S. Federal civilian, DoD, or IC sectors - Proven track record of exceeding quota and closing complex federal deals - Demonstrated ability to build pipeline in both funded and unfunded federal environments - Deep understanding of the FedRAMP authorization process and ATO lifecycle - Experience selling in both pre- and post-FedRAMP environments - Established relationships with CISOs, SOC leaders, and program stakeholders across key federal agencies - Proven experience navigating federal procurement vehicles and working with contracting officers to secure funding - Strong experience working with federal system integrators, primes, and channel partners - Strong hunter mentality with the ability to drive competitive displacement - Experience managing marketing- and channel-driven demand - Excellent negotiation, presentation, and communication skills - Capability to present technical information to a variety of audiences - Demonstrated ability and commitment to forecast and manage sales pipeline using Salesforce.com - Ability to manage multiple high-priority tasks in a fast-paced, geographically dispersed organization - Up to 50% travel required - While an active security clearance is not required, the candidate must be eligible to obtain a Public Trust or higher clearance based on agency requirements Bonus Skills: - In-depth understanding of multiple security domains and how they operate within federal environments - Experience selling SIEM, SOAR, or adjacent security operations technologies - Understanding of integrating disparate IT platforms to orchestrate security workflows across complex infrastructures This is a remote position, and the preferred location of our ideal candidate is the DC metro area. Candidates must be current United States residents at the time of application in order to be considered. The Perks of Being a Swimlaner: - Competitive Benefits & Compensation - Stock Options - Training & Professional Development Opportunities - MacBook Pro - Great Company Culture - We value collaboration and innovation - Give-back Volunteering Opportunities Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do: - Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver. - Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions. - Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other. - Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality. - Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible. What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries! The estimated on-target earnings for this position is $300,000 per year. This role features a highly competitive and aggressive compensation plan designed to reward top performance, with significant upside for high achievers via variable compensation. Final compensation within the range will be determined based on the candidate's skills, experience, and location, among other factors. To complete your application, please submit your resume to https://ats.rippling.com/swimlane

• Own the Content Library: Design, develop, and maintain a library of complete, reusable, and customer-agnostic security components, connectors, and playbooks for the Swimlane Turbine platform. • Drive Velocity & Quality: Convert proof of concepts, customer requirements, and product ideas into highly functional, scalable, and maintainable content solutions for our product marketplace at a high cadence. • Collaborate for Impact: Interact directly with key stakeholders across Sales Engineering and Professional Services to understand their content needs, gather feedback, and ensure the deployed building blocks meet the highest standards for reusability and utility. • Integrate AI: Incorporate Agentic AI and Large Language Models (LLMs) into security content, leveraging Turbine’s capabilities to automate complex decision-making within components and playbooks. • Subject Matter Expertise: Act as a key subject matter expert on core security domains and the practical application of automation, AI, and LLMs in security operations. • Platform Mastery: Master the Swimlane Turbine platform, using its low-code canvas to build sophisticated automation playbooks, custom user interfaces, and insightful dashboards.

• Operate in an agile environment to assess project readiness, influence testability, and ensure robust test development, system reliability, performance, and quality. • Drive projects to completion by creating robust quality plans, managing risks, enhancing test coverage, and integrating tests with CI/CD pipelines to ensure continuous quality and early defect detection. • Contribute to the development and evolution of automated test frameworks and scripts for functional, integration, regression, and performance testing. • Conduct performance and security testing to ensure applications meet scalability and security standards. • Advocate for end-users by ensuring their needs and concerns are addressed, and interact with customers to enhance understanding of their use-cases. • Stay current with industry trends, technologies, and best practices in software testing and QA, aiming to improve testing processes and enhance the engineering team’s overall efficiency and delivery effectiveness.

• Recruit, manage, motivate and mentor team of engineers • Lead the engineering team to increase throughput, improve quality, and continuously improve processes • Coach team members on software development and testing best practices • Work with architectural teams to ensure sound architectural decisions are made • Provide performance feedback for the team • Provides pace setting for the team to drive team performance • Collaborate with other engineering managers and leaders to identify technical and customer-facing impacts • Recommend best practices or alternative approaches to solving challenging problems • Articulate development status and challenges to stakeholders • Have 1:1s with every team member on a weekly or bi-weekly basis. • Work with all stakeholders to define priorities and roadmap • Be responsible for the overall success of the team. • Cultivate Engineering culture and practices

• Design, build, and maintain standardized base container images that service teams can extend • Own and improve CI/CD pipelines to make them reliable, fast, and observable • Establish best practices for Docker image layering and optimization • Dependency management • Build caching and reproducibility • Partner with security teams to integrate vulnerability scanning into CI/CD • Reduce blast radius and remediation time for CVEs • Improve developer experience by reducing friction in builds and deployments • Creating clear documentation and golden paths • Act as a multiplier for engineering teams by enabling them to ship safely and confidently • Influence architecture and tooling decisions across the platform

• Provide thought leadership and a strong quality mindset throughout the product development process. • Operate in an agile environment to assess project readiness, influence testability, and ensure robust test development, system reliability, performance, and quality. • Collaborate with Product Managers, Architects, Developers, QA, and other technology experts to define test plans, strategies, and approaches for complex enterprise applications. • Drive projects to completion by creating robust quality plans, managing risks, enhancing test coverage, and integrating tests with CI/CD pipelines to ensure continuous quality and early defect detection. • Contribute to the development and evolution of automated test frameworks and scripts for functional, integration, regression, and performance testing. • Conduct performance and security testing to ensure applications meet scalability and security standards. • Advocate for end-users by ensuring their needs and concerns are addressed, and interact with customers to enhance understanding of their use-cases. • Mentor QA team members in implementing effective QA strategies, promoting best practices in risk management, automation and testing. • Stay current with industry trends, technologies, and best practices in software testing and QA, aiming to improve testing processes and enhance the engineering team’s overall efficiency and delivery effectiveness.